About The Role
Position:Operations Manager – Events, Stadia & Festivals
Salary:£40,000– £45,000 Per Annum
Schedule:40 hours per week
Location: North West
At FGH Security, we pride ourselves on our core values, which guide everything we do. We believe in "Looking After Our Team," "Giving Something Back," and striving to "Be Great Today, Better Tomorrow." We are currently seeking an experienced individual who shares these values to join our team as an Operations Manager to deliver on our events, stadia and festival portfolio.
Your main responsibility will be ensuring the successful deployment of security and stewards across various locations, while managing your team’s performance and maintaining customer satisfaction.
As Operations Manager, you will act as the primary point of contact for our customers and report directly to the Head of Events & Festivals.
You will be expected to base yourself from your nearest FGH Security office, regularly visit customer sites and work from FGH Security's Lancaster office at least one day per week (travel outside of your main place of work will be covered by expenses).
The role involves being present for operational delivery during fixtures and events which will involve evenings and weekends. Where operational delivery takes you over your contracted hours, overtime is payable.
Experience in security management, customer account management, events or stadium operations or festival production would all be considered relevant and transferrable skills.
Main Duties and Responsibilities:
- Oversee all aspects of operational management.
- Lead and support your team to meet performance goals and KPIs.
- Produce technical deployment plans and documentation such as Security Operational Plan, Crowd Management Plans, Risk Assessments, Assignment Instructions, briefings and SOP's etc.
- Maintain strong client relationships through regular meetings and exceptional account management.
- Monitor and report on KPIs to track the team's performance and quality of service.
- Set clear goals for the team and ensure high standards are maintained.
- Review and respond to incidents.
- Provide oversight on P&L management.
Qualifications:
- SIA Door Supervision Licence.
- Driving Licence.
- L5 Crowd Management (desirable).
- L4 Spectator Safety (desirable).
- Formal H&S competency (desirable).
Requirements:
- Experience in the security industry or working in partnership with a security provider in events operational roles.
- 5 years ofmanagement experience, preferably in operations or account management role
- Excellent written and verbal communication skills.
- Great interpersonal skills.
- Highly organised with keen attention to detail.
- Proficiency in various software tools, with the ability to quickly adapt to new systems.
About Us
About FGH Security
We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.
Our primary mission isKEEPING PEOPLE SAFEacross multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.
We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.
FGH Benefits and Welfare
Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe.
Our first and most important value is Look After The Team, our biggest asset is our people.
Just a few of the ways we support our team:
- Instant access to wages: you can draw on up to 50% of earnt salary before payday
- Company Car and Car Allowance where role meets criteria
- CPD budget and funded
- Enhanced holiday scheme linked to seniority and length of service
- Discounts in high street retailers, gyms, and more
- Access to financial guidance
- Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
- Varied deployments across multiple industry sectors
- ACS Accredited
- MIND Employer
- Real Living Wage Employer
FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
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Operations Manager – Events, Stadia & Festivals in Manchester employer: FGH Security
FGH Security is an exceptional employer that prioritises the well-being of its team members while striving for excellence in the retail security sector. With a commitment to employee growth through continuous training and career progression, alongside benefits like instant access to wages and discounts at high street retailers, FGH Security fosters a supportive and innovative work culture. Join us in creating a safe and welcoming environment for customers across London's prestigious stores, where your contributions are valued and recognised.
