At a Glance
- Tasks: Ensure safety at major festivals by monitoring crowds and providing excellent customer service.
- Company: Join FGH Security, a fair and inclusive employer committed to your growth.
- Benefits: Instant wage access, discounts, continuous training, and varied work opportunities.
- Other info: Camping required; training provided for Spectator Safety certification.
- Why this job: Be part of exciting festivals while gaining valuable experience in a dynamic environment.
- Qualifications: Must be over 18 with great customer service skills and a keen eye for detail.
The predicted salary is between 26400 - 28000 € per year.
About The Role
Schedule: Various shift patterns available over the summer.
Contract Type: Fixed‑term until 30/09/2026.
Hourly Rate: £12.71 (Entry Level) – £13.45 (depending on role & location).
Holiday Accrual: 12.07% in line with government guidelines.
You will be working at major festivals including Bournemouth 7's, Beat Herder, Truck, Kendal Calling, Boardmasters and Shambala.
What You'll Be Doing
- Monitoring access points and perimeter patrolling.
- Ingress control – ticket validation, accreditation checks, guest direction and queries.
- Crowd management – foot traffic direction, maintaining order, reporting anti‑social behaviour, ensuring crowd safety plans are adhered to.
- Deliver approachable customer service and support.
- Monitor and report any suspicious behaviour / take appropriate action.
- Egress control.
- Reporting and recording details of irregularities, incidents, searches and patrols.
Essential
- Over 18 years old.
Skills & Experience
- Great customer service skills.
- Friendly, approachable and confident engaging with the public.
- Good awareness of security risks and threats present at events and festivals.
- Confidence working in busy, high‑energy environments.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills.
- Keen eye for detail and the ability to spot and record issues.
Additional Requirements
- Happy camping and able to provide the essential camping equipment.
- Comfortable working outdoors in all weather conditions.
- You may be required to gain an L2 in Spectator Safety certificate as part of your employment; this training will be provided for free.
- As part of the successful application you will need to complete security screening in line with BS7858:2019, along with a DBS check.
- If you already have a valid Standard or Enhanced DBS issued within the last 12 months, this can be used.
- If not, FGH Group is happy to arrange a DBS check for you, with the administration fee covered, though you would cover the cost of the check.
Benefits
- Instant access to wages: you can draw on up to 50% of earned salary before payday.
- Latest software: shift scheduling, team communications, document & payslip access is easier and user friendly.
- Discounts in high‑street retailers, gyms, and more.
- Continuous training: accredited training provider with a variety of courses, qualifications and progression opportunities.
- Varied deployments across multiple industry sectors.
- ACS Accredited.
- MIND Employer.
- Real Living Wage Employer.
FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
Festival Safety Steward - Manchester employer: FGH Security
FGH Security is an exceptional employer, offering a dynamic work environment at major festivals in Manchester and beyond. With competitive pay rates, instant access to wages, and a commitment to employee growth through continuous training and varied deployment opportunities, we prioritise the well-being and development of our team members. Our inclusive culture and dedication to fair treatment ensure that every employee feels valued and supported while enjoying the excitement of working in high-energy settings.
StudySmarter Expert Advice🤫
We think this is how you could land Festival Safety Steward - Manchester
✨Tip Number 1
Get to know the festivals! Research the events you'll be working at, like Bournemouth 7's and Boardmasters. This way, you can chat confidently about them during interviews and show your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Since you'll be engaging with the public, think of scenarios where you might need to help someone or handle a tricky situation. Role-playing with friends can really boost your confidence.
✨Tip Number 3
Network with others in the industry! Attend local events or join online groups related to festival work. You never know who might have tips or leads on job openings that aren't advertised yet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles and updates directly from us, making it easier to land that festival safety steward gig.
We think you need these skills to ace Festival Safety Steward - Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:We want to see how great you are at engaging with the public! Make sure to highlight any previous experience in customer service, especially in busy environments. It’s all about showing us your friendly and approachable side.
Be Clear and Concise:When filling out your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, so we can easily see why you’d be a great fit for the role.
Tailor Your Application:Make sure to tailor your application to the Festival Safety Steward role. Mention specific skills and experiences that relate to crowd management and safety. This shows us you’ve done your homework and understand what we’re looking for!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get all the latest updates directly from us!
How to prepare for a job interview at FGH Security
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Festival Safety Steward. Familiarise yourself with tasks like crowd management and ingress control. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role involves engaging with the public, be ready to share examples of your customer service experience. Think of situations where you’ve handled queries or resolved issues effectively. This will demonstrate your friendly and approachable nature, which is key for this position.
✨Be Prepared for High-Energy Scenarios
Working at festivals can be hectic, so think about how you would handle busy environments. Prepare to discuss any past experiences in similar settings, focusing on how you maintained order and safety. This will highlight your ability to thrive under pressure.
✨Demonstrate Your Attention to Detail
As a steward, spotting irregularities is crucial. Be ready to talk about times when your keen eye for detail made a difference. Whether it’s reporting suspicious behaviour or ensuring safety plans are followed, showing that you can notice the little things will set you apart.
