At a Glance
- Tasks: Coordinate security operations, manage team schedules, and ensure top-notch service standards.
- Company: FGH Security, a leader in the night-time economy with a commitment to fairness.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Flexible hours with a mix of office and operational shifts.
- Why this job: Join a vibrant team and make a real difference in security operations.
- Qualifications: SIA Door Supervisor Licence and experience in security or team coordination.
The predicted salary is between 33000 - 35000 € per year.
About the Role
Salary: £33,000 - £35,000 per annum
Schedule: 40 hours per week (1 day office based, 4 days operational)
Location: London
Main Duties and Responsibilities:
- Act as the primary point of contact for team members.
- Liaise with clients and deputise for Operations Manager during their absence.
- Uphold and drive exceptional standards across all operations.
- Respond to incidents in a professional and timely manner.
- Effectively manage the allocation of team members to meet the resourcing needs of the business.
- Prepare and finalise schedules for current and future sites.
- Oversee ongoing training and development of your team.
- Recruit and onboard new team members.
- Gather new starter availability at induction stage and schedule shifts.
- Ensure customer enquiries are handled in a professional and timely manner and acknowledged within a working day.
- Ensure front line standards are maintained to the organisation’s standards.
- Work with Operations Managers to ensure that team members are scheduled correctly into specialist roles, based on experience and skillset.
- Monitor team members inactivity, encourage inactive team members to schedule shifts and identify reasons for inactivity.
- Ensure communication and documentation is professional, fits brand guidelines, is of good quality and accuracy, and is reflective of FGH procedures and operations.
- Work front‑line shifts as required.
Requirements:
- SIA Door Supervisor Licence.
- Proven experience in the security industry or a team coordinator role.
- 3 years of experience in the night time economy.
- Excellent written and verbal communication skills.
- Great interpersonal skills.
- Excellent customer service skills.
- Highly organised with keen attention to detail.
- Proficiency in various software tools, with the ability to quickly adapt to new systems.
- Willingness to travel between different locations.
Preferred Requirements:
- Driving Licence.
Schedule: 40 hours per week (evenings and weekends required). Split Contract – 10 hours per week office based and 30 hours per week operational at venues (front‑line hours can be annualised).
Reports to Operations Manager – Night Time Economy
FGH Security is committed to the fair treatment of its team members, potential team members and users of its services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
Security Operations Coordinator in London employer: FGH Security
FGH Security is an exceptional employer that prioritises the growth and development of its team members while maintaining a vibrant and inclusive work culture in the heart of London. With a commitment to professional standards and customer service excellence, employees benefit from ongoing training opportunities, a supportive environment, and the chance to make a meaningful impact in the night-time economy. The unique blend of operational and office-based work ensures a dynamic role that keeps every day engaging and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Security Operations Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry and let them know you're on the hunt for a Security Operations Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the night-time economy and security operations. We recommend practising common interview questions and scenarios that relate to the role, so you can showcase your experience and skills confidently.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at FGH Security.
We think you need these skills to ace Security Operations Coordinator in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Security Operations Coordinator role. Highlight your relevant experience in the security industry and any team coordination roles you've held. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since excellent written and verbal communication is key for this position, ensure your application reflects that. Use clear, concise language and check for any typos or errors. We appreciate professionalism and attention to detail!
Demonstrate Your Organisational Skills:In your application, give examples of how you've managed schedules or coordinated teams in the past. We love seeing candidates who can juggle multiple tasks while keeping everything running smoothly. Show us you’ve got it covered!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at FGH Security
✨Know Your Stuff
Make sure you brush up on your knowledge of the security industry and the specific responsibilities of a Security Operations Coordinator. Familiarise yourself with common incidents in the night-time economy and how to respond effectively. This will show that you're not just interested in the role, but that you understand it.
✨Showcase Your Communication Skills
Since this role requires excellent written and verbal communication, be prepared to demonstrate these skills during the interview. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully communicated with clients or team members in the past.
✨Highlight Your Organisational Skills
As a coordinator, being organised is key. Bring examples of how you've managed schedules or resources in previous roles. Discuss any software tools you’ve used for scheduling or team management, as this will show your adaptability and proficiency with technology.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
