At a Glance
- Tasks: Ensure safety and security in retail environments while providing excellent customer service.
- Company: Join FGH Security, a leader in the UK Private Security Industry.
- Benefits: Earn £14.80/hour, enjoy flexible shifts, and access discounts and training opportunities.
- Other info: Dynamic work environment with opportunities for career progression.
- Why this job: Be part of a team that values safety, innovation, and personal growth.
- Qualifications: Experience in retail security and a valid SIA licence required.
The predicted salary is between 24960 - 30400 £ per year.
About The Role
Position
Retail Security Officer
Hourly Rate
£14.80 plus holiday pay (FGH Group operates a holiday accrual scheme in line with the government guidelines at 12.07%)
Schedule
Full-time and part-time available (8 hour shifts)
At FGH Security, we pride ourselves in our core values, they guide everything we do.
We believe in "Looking After Our Team," "Giving Something Back," and striving to "Be Great Today, Better Tomorrow."
We are looking for professional and experienced Security Officers with a strong background in retail security to join our team in Keeping People Safe across London's top stores.
Work with prestigious brands such as JD Sports, Adidas, Tommy Hilfiger, Calvin Klein, Russell & Bromley, M&M’s, and Swatch where our highly trained security teams deliver exceptional customer service and asset protection.
A valid SIA Door Supervisor Licence or SIA Security Guarding Licence is required for this role.
- Your main duties will include
- Ensure proper upkeep and functionality of in-store PPE, including radios, body cams, and pagers.
- Maintain high vigilance throughout your shift, discreetly observing the store environment.
- Actively patrol and monitor security cameras to safeguard both customers and store team.
- Provide friendly assistance to customers, enhancing their in-store experience.
- Assist in the removal of unwelcome visitors from the premises.
- Stay alert to any unusual activity or safety concerns on site.
- Report observations and actions to store management, with accurate documentation.
- Play a crucial role in loss prevention and asset protection.
- Prevent theft, vandalism, and other criminal activity within the store.
- Create a welcoming and safe environment for customers and staff.
- Respond quickly and effectively to any security issues that may arise.
- Enforce and implement store policies and procedures.
- Manage difficult situations with professionalism and calmness.
- Report any suspicious behaviour or activity to the relevant authorities.
- Maintain detailed incident records and provide comprehensive reports to management.
About You
Experience as a Retail Security Officer is required for this role.
- The ideal candidate should be
- Highly skilled in security practices, with a solid background in retail environments.
- Excellent at customer service, with a proactive approach to engaging with the public.
- A strong communicator, with the ability to write detailed, accurate reports.
- Alert and proactive, always on the lookout for potential issues.
- Impeccably presented, always maintaining a smart appearance.
- Self-motivated and able to work independently or as part of a team.
- Capable of handling varied situations, showing maturity and sound decision‑making skills.
During screening you must be able to provide evidence of 5 year employment/education history and references in a timely manner upon request.
About Us
About FGH Security
We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.
Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.
We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.
FGH Benefits and Welfare
Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe.
Our first and most important value is Look After The Team: our biggest asset is our people.
We are an innovative business always aiming to raise the standards: We have been recognised and awarded for our employee engagement and support.
- Just a few of the ways we support our team
- Instant access to wages: you can draw on up to 50% of earnt salary before payday
- Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
- Discounts in high street retailers, gyms, and more
- Our training never stops: We are an accredited training provider.
Our team can access a variety of courses, qualifications, and progression opportunities.
- Many of our head office and operations managers are homegrown talent
- Varied deployments across multiple industry sectors
- ACS Accredited
- MIND Employer
- Real Living Wage Employer
FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
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Retail Security Officer - Hayes in London employer: FGH Security
FGH Security is an exceptional employer that prioritises the well-being of its team members while striving for excellence in the retail security sector. With a commitment to employee growth through continuous training and career progression, alongside benefits like instant access to wages and discounts at high street retailers, FGH Security fosters a supportive and innovative work culture. Join us in creating a safe and welcoming environment for customers across London's prestigious stores, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Security Officer - Hayes in London
✨Join Security Community Events
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We think you need these skills to ace Retail Security Officer - Hayes in London
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at FGH Security. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at FGH Security.
How to prepare for a job interview at FGH Security
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at FGH Security.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at FGH Security.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at FGH Security.
