At a Glance
- Tasks: Ensure guest safety and provide excellent customer service at Roundhouse.
- Company: FGH Security, a leader in the UK Private Security Industry.
- Benefits: Earn £15.00 - £15.30 per hour, plus holiday pay and instant wage access.
- Other info: Opportunities for training, career progression, and discounts at retailers.
- Why this job: Join a team that values safety, innovation, and personal growth.
- Qualifications: Must have a valid SIA Door Supervisor Licence and great communication skills.
The predicted salary is between 15 - 15.3 £ per hour.
About The Role
Position: Door Supervisor - Roundhouse
Hourly rate: £15.00 - £15.30 plus holiday pay (FGH Group operates a holiday accrual scheme in line with the government guidelines at 12.07%)
At FGH Security we pride ourselves in our core values, they guide everything we do.
We are an organisation that believes in "Looking After Our Team", "Giving Something Back" and striving to be "Be Great Today, Better Tomorrow".
We are looking for customer service focused Door Supervisors who champion our values to join our team at Roundhouse in Camden.
A valid SIA Door Supervisor Licence is required for this role.
Your main duties will include
- Greet and assist guests with courtesy, professionalism, and a customer-first approach.
- Provide visible security presence while maintaining a friendly and approachable demeanour
- Front and backstage/back-of-house entry search and guest list admittance.
- Assess the suitability of guests and monitor behaviour in line with policies/legal requirements.
- Ensuring the venue operates to a safe capacity and crowds are dispersed appropriately.
- Patrolling the venue and undertaking occasional physical searches of guests.
- Requiring guests to leave the venue and/or refusing entry to guests when behaviour/suitability is not in line with house-rules/policies.
On occasions, this may require physical intervention.
- Handle incidents discreetly and professionally, ensuring minimal disruption to guests.
- Assist in emergency situations, including evacuations, first aid, or coordinating with emergency services.
- Protection of assets.
- Discreet security services.
- Risk Mitigation.
- Maintain accurate records of incidents, guest interactions, and daily security activities.
- Collaborate with front-of-house, housekeeping, and management teams to enhance the overall guest experience.
Requirements
- SIA Door Supervision Licence.
- Experience in the security industry (preferred).
About You
- Great customer service skills.
- Great communication skills.
- Pride in a smart appearance with impeccable personal presentation.
- Ability to confidently de-escalate and resolve difficult conflict situations.
- Keen eye for detail and the ability to stay vigilant to security risks.
During screening you must be able to provide evidence of 5 year employment.
About Us
We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.
Our primary mission is
KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.
We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.
At FGH Security we pride ourselves in our core values, they guide everything we do.
We are an organisation that believes in "Looking After Our Team", "Giving Something Back" and striving to "Be Great Today, Better tomorrow".
- out FGH Security
- FGH Benefits and Welfare
Just a few of the ways we support our team
- Instant access to wages: you can draw on up to 50% of earnt salary before payday.
- Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly.
- Discounts in high street retailers, and more.
- Access to financial guidance.
- Our training never stops: We are an accredited training provider.
Our team can access a variety of courses, qualifications, and progression opportunities.
- Many of our head office and operations managers are homegrown talent
- Varied deployments across multiple industry sectors.
- ACS Accredited.
- MIND Employer.
- Real Living Wage Employer.
FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
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Door Supervisor - Roundhouse in London employer: FGH Security
FGH Security is an exceptional employer that prioritises the well-being of its team members while striving for excellence in the retail security sector. With a commitment to employee growth through continuous training and career progression, alongside benefits like instant access to wages and discounts at high street retailers, FGH Security fosters a supportive and innovative work culture. Join us in creating a safe and welcoming environment for customers across London's prestigious stores, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Door Supervisor - Roundhouse in London
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Door Supervisor - Roundhouse. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like FGH Security. Don’t hesitate to reach out and ask for insights or informational interviews!
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✨Directly Apply to FGH Security
Don’t forget to apply for the Door Supervisor - Roundhouse role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining FGH Security.
We think you need these skills to ace Door Supervisor - Roundhouse in London
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at FGH Security. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at FGH Security.
How to prepare for a job interview at FGH Security
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at FGH Security.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at FGH Security.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at FGH Security.
