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For Companies At a Glance
- Tasks: Monitor events, ensure safety, and provide excellent customer service.
- Company: FGH Security, a fair and inclusive employer.
- Benefits: Earn while you learn with competitive pay, holiday accrual, and discounts.
- Other info: Enjoy varied roles across exciting events and festivals.
- Why this job: Join a dynamic team and gain valuable experience in event management.
- Qualifications: Must be over 18 with great communication and customer service skills.
The predicted salary is between 12 - 13 £ per hour.
About The Role
Position: Event Steward – Liverpool
Hourly Rate: £12.71 (Entry Level) — £13.45 (depending on role & location)
What You'll Be Doing:
- Monitoring access points and site perimeter patrolling.
- Ingress control – ticket validation, accreditation checks, guest direction and queries.
- Crowd management – foot traffic direction, maintaining order, reporting anti‑social behaviour, ensuring crowd safety plans are adhered to.
- Deliver approachable customer service and support.
- Monitor and report any suspicious behaviour / take appropriate action.
- Egress control.
- Reporting and recording details of irregularities, incidents, searches and patrols.
What We're Looking For:
Essential:- Over 18 years old.
- Great customer service skills.
- Friendly, approachable and confident engaging with the public.
- Good awareness of security risks and threats present at events and festivals.
- Confidence working in busy, high‑energy environments.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills.
- Keen eye for detail and the ability to spot and record issues.
- Happy camping and able to provide the essential camping equipment (if working at festivals).
- Comfortable working outdoors in all weather conditions.
- You may be required to gain an L2 Spectator Safety certificate as part of your employment; this training will be provided by FGH Training free of charge.
- If your application is successful, you'll need to complete security screening in line with BS7858:2019, along with a DBS check.
- If you already have a valid Standard or Enhanced DBS issued within the last 12 months, this can be used.
- If not, FGH Group is happy to arrange a DBS check for you. In this case, you would cover the cost of the check, and FGH Group will take care of the administration fee.
- Holiday accrual scheme at 12.07% of pay.
- Instant access to wages: draw up to 50% of earned salary before payday.
- Latest software for shift scheduling, team communications, and access to documents/payslips.
- Discounts in high street retailers, gyms, and more.
- Accredited training provider with a variety of courses, qualifications, and progression opportunities.
- Varied deployments across multiple industry sectors.
- ACS Accredited.
- MIND Employer.
- Real Living Wage Employer.
FGH Security is committed to the fair treatment of its team members, potential team members and users of its services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
Event Steward - Liverpool employer: FGH Security
Contact Detail:
FGH Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Steward - Liverpool
✨Tip Number 1
Get to know the event scene in Liverpool! Attend local events, festivals, and gatherings to network with people in the industry. This will not only help you understand the environment but also give you a chance to meet potential employers face-to-face.
✨Tip Number 2
Show off your customer service skills! When you're out and about, practice engaging with people. Whether it's helping someone find their way or just having a friendly chat, these interactions can showcase your approachability and confidence.
✨Tip Number 3
Keep an eye on job boards and our website for openings. Applying directly through our site can give you an edge, as we often prioritise candidates who show genuine interest in our roles. Plus, it’s super easy!
✨Tip Number 4
Prepare for interviews by brushing up on your knowledge of security risks and crowd management. Being able to discuss these topics confidently will show that you're serious about the role and ready to handle the responsibilities that come with it.
We think you need these skills to ace Event Steward - Liverpool
Some tips for your application 🫡
Show Off Your Customer Service Skills: We want to see how you shine in customer service! Make sure to highlight any experience you have engaging with the public, as this role is all about being friendly and approachable.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and get straight to the point. We appreciate a well-structured application that’s easy to read!
Demonstrate Your Attention to Detail: This role requires a keen eye for detail, so make sure to showcase any relevant experiences where you've had to spot issues or report irregularities. It’ll show us you’re the right fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us.
How to prepare for a job interview at FGH Security
✨Know the Role Inside Out
Before your interview, make sure you understand what an Event Steward does. Familiarise yourself with tasks like crowd management, ingress and egress control, and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role involves a lot of interaction with the public, be ready to demonstrate your customer service skills. Think of examples where you've successfully engaged with people or handled difficult situations. A friendly and approachable attitude can really set you apart!
✨Be Prepared for Scenarios
Expect situational questions about how you'd handle specific scenarios, like managing a large crowd or dealing with anti-social behaviour. Practise your responses so you can showcase your problem-solving skills and awareness of security risks effectively.
✨Dress for Success
Even though this is an outdoor job, dress smartly for the interview. Opt for something comfortable yet professional. This shows that you take the opportunity seriously and are ready to represent the company well, even in a casual environment.