At a Glance
- Tasks: Join our team to support scheduling and resourcing for frontline staff.
- Company: FGH Security, a leader in the UK Private Security Industry.
- Benefits: Instant wage access, discounts, training opportunities, and a supportive culture.
- Other info: Exciting career progression opportunities in a dynamic environment.
- Why this job: Be part of a new team shaping processes and making a real impact.
- Qualifications: Strong communication, organisation, and problem-solving skills required.
The predicted salary is between 28052 - 28052 £ per year.
About The Role
- Salary: £28,052
- Schedule: 40hrs a week, Monday to Friday, three shift patterns available 06:00-14:30, 09:00-17:30, 14:00-22:30
- Location: FGH Security Lancaster (LA1 4XQ)
- Positions Available: 1
- Closing Date: 14/08/2026 (may close earlier if a suitable applicant is found)
At FGH Security, we pride ourselves in our core values that guide everything we do. We believe in "Looking After Our Team," "Giving Something Back," and striving to "Be Great Today, Better Tomorrow." We are currently looking for three Resourcing Assistants who embody these values to join our Central Resourcing & Engagement Team.
This is a unique opportunity to be involved in the ground-up creation of a new team within the FGH Group structure. You will help shape the processes and methodology of the long term work you will be undertaking. We are seeking to start the team build asap, with the expectation to be functional by end of Summer and running smoothly in approximately 12 months.
Role Missions
- To maximise the opportunities available to our front line team to earn and upskill to make sure they are succeeding during their time at FGH.
- To provide accurate and timely data for invoicing and payroll.
This is an excellent opportunity for an organised, proactive and driven individual with a keen eye for data and deliverables.
Main Duties and Responsibilities
- Ensure the smooth and timely scheduling of our front line requirements.
- Regularly and accurately report on fulfilment and elevate concerns to relevant operational management in good time.
- Identify and report skills and resourcing shortages.
- Collaborate with operational management to appropriately allocate specialist roles and document their succession planning.
- Receive customer requirements from the operational management team, and build rotas accordingly.
- Accurately and promptly produce timesheets for invoicing and payroll.
- Liaise with front line managers on the performance and skills of new and existing team members; making the necessary referrals to other departments to ensure their progression.
- Triage employee queries and direct them to Engagement, line management or other services.
- Create and maintain site records within the workforce management system.
- Monitor team members inactivity, encourage inactive team members to schedule shifts and identify reasons for inactivity.
- Create and update pay and bill within the workforce management system.
- Refine processes alongside the Resourcing Manager, embedding continuous improvement.
- Become the experts in navigating and updating our workforce management system.
- Where possible, support operational management with short notice requirements and absences.
- Attend the monthly Help Hub at Regional Offices (last Wednesday of each month 17:00-19:00) where employees can drop in for a face to face session with operational management and central resourcing.
- From time to time, support with inductions and other employee engagement tasks.
- Identify opportunities to maintain and increase Trust Score by maximising positive feedback being placed on identified platforms.
Necessary Skills
- Excellent verbal and written communication skills.
- Excellent interpersonal skills.
- Exceptional time management skills.
- Highly organized and methodical in approach.
- Great attention to detail.
- Excellent problem-solving skills.
- Confident making telephone calls.
- Proficiency in various software tools, with the ability to quickly adapt to new systems.
Requirements/Qualifications
- Scheduling SIA licensed personnel requires an SIA licence, we will arrange this for you if you do not have one already. A non-front line SIA licence allows for scheduling without the requirement for any training or working in a front line role.
Schedule
- 40 hours per week
Contract
- Permanent
Reports to
- Resourcing Manager, who in turn reports to Head of Engagement & Resourcing
Please note this role is not suitable for someone that wishes to pursue an operational career within Security, this is an office based role that does not support front line work.
About Us
FGH Security was founded in 2003 with the aim of raising the standards in the UK Private Security Industry. Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience. We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.
FGH Benefits and Welfare
Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe. Our first and most important value is Look After The Team, our biggest asset is our people. Just a few of the ways we support our team:
- Instant access to wages: you can draw on up to 50% of earnt salary before payday.
- Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly.
- Discounts in high street retailers, gyms, and more.
- Access to financial guidance.
- Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent.
- Varied deployments across multiple industry sectors.
- ACS Accredited MIND Employer.
- Real Living Wage Employer.
FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
Resourcing Officer in Lancaster employer: FGH Security
FGH Security is an exceptional employer that prioritises the well-being of its team members while striving for excellence in the retail security sector. With a commitment to employee growth through continuous training and career progression, alongside benefits like instant access to wages and discounts at high street retailers, FGH Security fosters a supportive and innovative work culture. Join us in creating a safe and welcoming environment for customers across London's prestigious stores, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Resourcing Officer in Lancaster
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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We think you need these skills to ace Resourcing Officer in Lancaster
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at FGH Security. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
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Align with Company Culture:Make sure your application speaks to FGH Security's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at FGH Security
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with FGH Security.
✨Know Your Recruitment Tools
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