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- Tasks: Support managers with high-volume people matters and promote wellbeing across teams.
- Company: FGH Security, committed to fair treatment and inclusivity.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic office environment with potential for hybrid working.
- Why this job: Make a real impact on workplace culture while developing your HR skills.
- Qualifications: CIPD Level 5 or equivalent experience in people practice.
The predicted salary is between 33500 - 35175 ÂŁ per year.
About The Role
Salary: ÂŁ33,500 - ÂŁ35,175 per annum FTE (dependent on experience pro rata to 32 hours)
Contract length: Permanent
Location: Lancaster Office - White Cross Industrial Estate, Alston House, Lancaster LA1 4XQ (with occasional travel to other sites)
Closing Date: 26/05/2026 (we reserve the right to close this vacancy early should a suitable candidate be identified).
We’re looking for a confident and people‑focused People Casework Officer to support our managers across a fast‑paced, operational environment. You’ll lead on high‑volume people matters from conduct and performance, to wellbeing and complex situations, ensuring decisions are fair, consistent, and aligned to our values. If you thrive in a busy setting, enjoy problem‑solving, and want to make a real impact on culture and consistency, this role offers the chance to do meaningful work at scale. Please note: This is an office‑based role however, hybrid working may be considered.
Main Duties and Responsibilities
- Take ownership of high‑volume people casework ensuring fairness and consistency.
- Provide clear, practical guidance to managers, building capability & confidence.
- Support individuals through challenging situations with professionalism and clarity.
- Use people insights and patterns to highlight risks, trends and opportunities.
- Ensure processes, decisions and documentation meet legal and organisational standards.
- Support the delivery of people‑related projects, frameworks and initiatives.
- Assist in the development and continuous improvement of people processes and tools.
- Support organisational change and transitions with clarity and professionalism.
- Promote wellbeing, inclusion, and psychological safety across teams.
- Where appropriate represent the People function in meetings, briefings, and operational discussions.
Skills and Experience
- CIPD Level 5 (or working towards) or equivalent people practice experience.
- Excellent written & verbal communication & able to simplify complex issues.
- Highly organised, managing a varied caseload with pace and accuracy.
- Detail‑driven, ensuring accuracy in documentation and decision‑making.
- Capability to support managers in fast‑paced, operational environments.
- Skilled in problem‑solving, conflict resolution and navigating ambiguity.
- Experience handling sensitive information with discretion.
- Confident in using people insights & data to highlight risks and opportunities.
- Comfortable supporting wider people projects & policy/process improvements.
- Able to support change initiatives with clarity, structure, and confidence.
- Confident using Microsoft Office and digital systems with the ability to quickly adapt to new systems.
- Comfortable working across multiple sites, teams, and operational priorities.
Schedule
32 hours per week. Monday to Friday with flexibility to agree the working pattern.
Reports to Head of People.
FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
People Casework Officer in Lancaster employer: FGH Security
Contact Detail:
FGH Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Casework Officer in Lancaster
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend industry events, and connect with potential colleagues on LinkedIn. The more people you know, the better your chances of landing that People Casework Officer role.
✨Tip Number 2
Prepare for interviews by practising common questions related to casework and people management. Think about real-life examples where you've demonstrated your skills in problem-solving and supporting individuals through tough situations.
✨Tip Number 3
Showcase your passion for people and culture during interviews. Talk about how you can contribute to promoting wellbeing and inclusion within the team. Remember, they want someone who’s not just qualified but also genuinely cares!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace People Casework Officer in Lancaster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the People Casework Officer role. Highlight your experience in handling people matters and how you align with our values. We want to see how you can make a real impact!
Showcase Your Communication Skills: Since this role requires excellent written and verbal communication, use your application to demonstrate these skills. Keep it clear and concise, and don’t shy away from simplifying complex issues – we love that!
Be Detail-Driven: Pay attention to the details in your application. Ensure there are no typos or errors, as accuracy is key in this role. We appreciate candidates who take the time to present their best work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at FGH Security
✨Know Your Stuff
Make sure you understand the key responsibilities of a People Casework Officer. Brush up on your knowledge of people management, casework processes, and relevant legislation. This will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your People Skills
Prepare examples that highlight your experience in handling high-volume people matters. Think about times when you've supported managers or individuals through challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations related to conduct, performance, or wellbeing. Practise your responses to these types of questions, focusing on fairness, consistency, and alignment with organisational values.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. This could be about the team culture, ongoing projects, or how they measure success in the role. It shows your interest and helps you gauge if the company is the right fit for you.