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- Tasks: Join us as Festival Security, ensuring safety at major summer events.
- Company: FGH Group, a supportive employer committed to team wellbeing.
- Benefits: Earn up to £21.63/hour, access wages early, and enjoy discounts.
- Other info: Enjoy outdoor work, training opportunities, and career progression.
- Why this job: Be part of unforgettable festivals while keeping people safe and secure.
- Qualifications: SIA Door Supervision Licence and great customer service skills required.
The predicted salary is between 27800 - 45000 £ per year.
About The Role
Schedule: Various shift patterns available over the summer
Contract Type: Fixed-term until 30/09/2026
Hourly Rate: £13.45 (Entry Level) - £21.63 (depending on role & location)
FGH Group operates a holiday accrual scheme in line with the government guidelines at 12.07%
Interviews & Meet Your Manager session location: Lancaster (LA1 4XQ)
We are recruiting Festival Security Officers to join our team for Summer 2026. This is your chance to be a part of unforgettable events while playing a vital role in Keeping People Safe. You’ll be working at major festivals including Bournemouth 7's, Beat Herder, Truck, Kendal Calling, Boardmasters and Shambala.
What You’ll Be Doing
- Controlling access points and site perimeter patrolling.
- Ingress control – ticket validation, physical body and bag searches, crowd control, refusal of guests when behaviour/suitability is not in line with event house rules/policies.
- Crowd management – foot traffic direction, escorting and ejecting guests – temporarily detaining guests prior to police handover, maintaining order, subduing anti-social behaviour, ensuring crowds safety plans are adhered to, apprehending guests/staff suspected of committing crime.
- Deliver approachable customer service and support.
- Monitor and report any suspicious behaviour / take appropriate action.
- Egress control.
- Reporting and recording details of irregularities, incidents, searches and patrols.
- Protection of assets and prevention of losses.
What We’re Looking For
Essential: SIA Door Supervision Licence.
Skills & Experience:
- Great customer service skills.
- Good understanding of security risks and threats present at events and festivals.
- Confidence working in busy, high-energy environments.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills.
- Ability to confidently de-escalate and resolve difficult conflict situations.
- Keen eye for detail and the ability to stay vigilant to security risks.
Additional Requirements:
- Happy camping and able to provide the essential camping equipment.
- Comfortable working outdoors in all weather conditions.
You will be subject to security screening in accordance to BS7858:2019.
Benefits
- Instant access to wages: you can draw on up to 50% of earned salary before payday
- Latest software: making shift scheduling, team communications, and access to documents/payslips easier and user friendly
- Discounts in high street retailers, gyms, and more
- Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities.
- Many of our head office and operations managers are homegrown talent
- Varied deployments across multiple industry sectors
- ACS Accredited MIND Employer
- Real Living Wage Employer
Equal Employment Opportunity Statement
FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
Festival Security - Lancaster employer: FGH Security
Contact Detail:
FGH Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Festival Security - Lancaster
✨Tip Number 1
Get to know the company culture! Before your interview, check out FGH Group's values like 'Looking After Our Team' and 'Giving Something Back'. This will help you connect with the interviewers and show that you're a great fit for their team.
✨Tip Number 2
Practice your crowd management skills! Think about scenarios you might face at festivals and how you'd handle them. Being able to demonstrate your problem-solving abilities during the interview can really set you apart.
✨Tip Number 3
Show off your customer service skills! Remember, as a Festival Security Officer, you'll be interacting with guests. Share examples of how you've provided excellent service in the past to highlight your interpersonal skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the FGH Group team for an unforgettable summer!
We think you need these skills to ace Festival Security - Lancaster
Some tips for your application 🫡
Show Your Passion for Security: When you're writing your application, let us know why you're excited about working in festival security. Share any relevant experiences or skills that make you a great fit for keeping people safe at events!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We want to see your customer service skills and your ability to handle high-energy environments shine through!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at FGH Security
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Festival Security Officer. Familiarise yourself with crowd management techniques, access control procedures, and how to handle difficult situations. This will show that you're serious about the role and ready to step in.
✨Show Off Your Customer Service Skills
Since great customer service is essential for this position, think of examples from your past experiences where you’ve successfully dealt with the public. Be prepared to discuss how you would approach guests and maintain a friendly yet professional demeanour, even in high-pressure situations.
✨Demonstrate Your Vigilance
Highlight your keen eye for detail and ability to stay alert in busy environments. Share specific instances where you noticed something unusual or prevented a potential issue. This will reassure them that you can keep everyone safe during events.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various scenarios, such as dealing with anti-social behaviour or managing large crowds. Think through your responses ahead of time, focusing on de-escalation techniques and maintaining safety. This will help you feel more confident during the interview.