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- Tasks: Ensure safety at major festivals while providing excellent customer service.
- Company: Join FGH Security, a company that values teamwork and community.
- Benefits: Instant wage access, discounts, and ongoing training opportunities.
- Other info: Enjoy working outdoors and gain valuable experience in a dynamic environment.
- Why this job: Be part of unforgettable events and make a real difference in crowd safety.
- Qualifications: Must be over 18 with great customer service skills and a keen eye for detail.
The predicted salary is between 26400 - 28000 ÂŁ per year.
About The Role
Schedule: Various shift patterns available over the summer
Contract Type: Fixed-term until 30/09/2026
Hourly Rate: ÂŁ12.71 (Entry Level) - ÂŁ13.45 (depending on role & location)
FGH Group operates a holiday accrual scheme in line with the government guidelines at 12.07%
Interviews & Meet Your Manager session location: Lancaster (LA1 4XQ)
At FGH Security we pride ourselves in our core values, they guide everything we do. We are an organisation that believes in “Looking After Our Team”, “Giving Something Back” and striving to “Be Great Today, Better tomorrow”. We're now recruiting Festival Safety Stewards to join our team for Summer 2026. This is your chance to be a part of unforgettable events while playing a vital role in Keeping People Safe. You’ll be working at major festivals including Bournemouth 7’s, Beat Herder, Truck, Kendal Calling, Boardmasters and Shambala.
What You'll Be Doing
- Monitoring access points and site perimeter patrolling.
- Ingress control – ticket validation, accreditation checks, guest direction and queries.
- Crowd management – foot traffic direction, maintaining order, reporting anti-social behaviour, ensuring crowd safety plans are adhered to.
- Deliver approachable customer service and support.
- Monitor and report any suspicious behaviour / take appropriate action.
- Egress control.
- Reporting and recording details of irregularities, incidents, searches and patrols.
What We're Looking For
Essential: Over 18 years old.
Skills & Experience:
- Great customer service skills.
- Friendly, approachable and confident engaging with the public.
- Good awareness of security risks and threats present at events and festivals.
- Confidence working in busy, high-energy environments.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills.
- Keen eye for detail and the ability to spot and record issues.
Additional Requirements:
- Happy camping and able to provide the essential camping equipment.
- Comfortable working outdoors in all weather conditions.
You may be required to gain your L2 in Spectator Safety certificate as part of your employment; this training will be provided by FGH Training free of charge. If your application is successful, you'll need to complete security screening in line with BS7858:2019, along with a DBS check. If you already have a valid Standard or Enhanced DBS issued within the last 12 months, this can be used. If not, FGH Group is happy to arrange a DBS check for you. In this case, you would cover the cost of the check, and FGH Group will take care of the administration fee.
Benefits
- Instant access to wages: you can draw on up to 50% of earned salary before payday
- Latest software: making shift scheduling, team communications, and access to documents/payslips easier and user friendly
- Discounts in high street retailers, gyms, and more
- Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities.
- Many of our head office and operations managers are homegrown talent
- Varied deployments across multiple industry sectors
- ACS Accredited MIND Employer
- Real Living Wage Employer
FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
Festival Safety Steward - Lancaster employer: FGH Security
Contact Detail:
FGH Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Festival Safety Steward - Lancaster
✨Tip Number 1
Get to know the company culture! Before your interview, check out FGH Security's values and think about how you can align with them. Show that you’re not just looking for a job, but that you genuinely want to be part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about keeping people safe while providing great service, think of examples from your past experiences where you’ve gone above and beyond for someone. Be ready to share these during your interview!
✨Tip Number 3
Be prepared for the unexpected! Working at festivals means things can get a bit chaotic. Think about how you would handle different scenarios, like crowd management or dealing with anti-social behaviour, and be ready to discuss your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the FGH Security team. Let’s make this summer unforgettable together!
We think you need these skills to ace Festival Safety Steward - Lancaster
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re looking for Festival Safety Stewards who can engage with the public, so show us how you’d do that!
Highlight Relevant Experience: Make sure to mention any previous experience you have in customer service or security roles. Even if it’s not directly related, any experience working in busy environments or dealing with the public can really help your application stand out. We love seeing how your skills can translate to keeping people safe at festivals!
Be Clear and Concise: While we want to know about you, it’s important to keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our values there. We can’t wait to hear from you!
How to prepare for a job interview at FGH Security
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Festival Safety Steward involves. Familiarise yourself with the key responsibilities like crowd management and customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role requires great customer service skills, think of examples from your past experiences where you've successfully engaged with the public. Be ready to discuss how you handled difficult situations or provided support to others, as this will demonstrate your suitability for the job.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, such as dealing with anti-social behaviour or ensuring crowd safety. Practise your responses to these scenarios, focusing on your ability to remain calm under pressure and your keen eye for detail.
✨Dress for Success
Even though the role is outdoors and casual, it's important to present yourself well at the interview. Wear something smart but comfortable, as it shows respect for the interview process and reflects your professionalism. Plus, it’ll help you feel more confident!