At a Glance
- Tasks: Lead the security team, ensuring a safe and enjoyable experience for all guests.
- Company: FGH Security is dedicated to raising standards in the UK Private Security Industry since 2003.
- Benefits: Enjoy instant wage access, discounts, ongoing training, and a commitment to your well-being.
- Other info: Be part of a team that values diversity and fair treatment for everyone.
- Why this job: Join a culture of improvement and career progression while making a real impact in your community.
- Qualifications: Must have an SIA Door Supervision Licence and 3 years of supervisory experience.
The predicted salary is between 38500 - 42500 £ per year.
About The Role
Position: Head Door Supervisor
Hourly Rate: £17.50 plus holiday pay (FGH Group operates a holiday accrual scheme in line with the government guidelines at 12.07%)
Schedule: Full time shift pattern available
We are an organisation that believes in "Looking After Our Team", "Giving Something Back" and striving to be "Be Great Today, Better Tomorrow".
We are looking for a new Head Door Supervisor who champions our values to join our team Keeping People Safe in Manchester.
As a Head Door Supervisor, you will be responsible for overseeing the deployment and service delivery of the security team, monitoring venue targets, developing your team, and ultimately ensuring customers have a good time.
Requirements
- SIA Door Supervision Licence.
- 3 years of experience as a Head Door Supervisor.
- Excellent local knowledge.
Your main duties will include
- Maintaining a safe and positive experience for all guests during their time on site.
- Be responsible for all security personnel, manage operations and work within security plans and venue expectations.
- Support and advise on security plans, risk assessments and incident reports.
- Ensure correct incident, searching and patrol reporting from all members of the security team.
- Carrying out briefs and debriefs.
- Monitoring targets throughout shifts.
- Identifying training needs.
- Liaise with venue management on personnel positions and scheduling of the team.
- Ensure venue policies are being implemented by security personnel.
- Attending regular meetings with Operations Managers with suitable updates and proactive management of any issues.
- Build and maintain good relationships with local authorities and emergency services.
About You
- Take pride in a smart appearance with impeccable personal presentation.
- Have excellent interpersonal skills.
- Have excellent communication skills.
- Have excellent customer service skills.
- Have excellent leadership skills.
- Demonstrate the ability to deal with different situations.
- Show maturity and reasoned decision making.
During screening, you must be able to provide evidence of 5 year employment/education history and references in a timely manner upon request.
Employment Equity
FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
Head Door Supervisor - Manchester employer: FGH Security
At FGH Security, we are dedicated to fostering a supportive and dynamic work environment in Manchester, where our core values of 'Looking After Our Team' and 'Giving Something Back' truly shine. As a Head Door Supervisor, you will benefit from competitive pay, instant access to wages, and continuous training opportunities that empower your career growth. Join us in our mission of Keeping People Safe while enjoying a culture that prioritises employee welfare and development.
StudySmarter Expert Advice🤫
We think this is how you could land Head Door Supervisor - Manchester
✨Tip Number 1
Familiarise yourself with the local venues and their security needs in Manchester. Understanding the specific challenges and expectations of these locations will help you demonstrate your excellent local knowledge during interviews.
✨Tip Number 2
Network with current or former employees of FGH Security. They can provide valuable insights into the company culture and what they look for in a Head Door Supervisor, which can give you an edge in your discussions.
✨Tip Number 3
Prepare to discuss your leadership experiences in detail. Be ready to share specific examples of how you've developed teams and managed operations effectively, as this is crucial for the role.
✨Tip Number 4
Showcase your commitment to customer service and safety. Think of scenarios where you've successfully handled difficult situations, as this will highlight your maturity and decision-making skills, which are essential for the position.
We think you need these skills to ace Head Door Supervisor - Manchester
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Head Door Supervisor position. Tailor your application to highlight how your experience aligns with these expectations.
Highlight Relevant Experience:Emphasise your three years of experience as a Head Door Supervisor. Provide specific examples of how you've successfully managed security teams, handled incidents, and ensured customer safety in previous roles.
Showcase Your Skills:Demonstrate your excellent interpersonal, communication, and leadership skills in your application. Use concrete examples to illustrate how you've effectively dealt with various situations and maintained a positive environment.
Prepare Supporting Documents:Gather all necessary documents, including your SIA Door Supervision Licence, references, and evidence of your employment/education history. Ensure these are ready to be submitted promptly if requested during the screening process.
How to prepare for a job interview at FGH Security
✨Showcase Your Leadership Skills
As a Head Door Supervisor, you'll need to demonstrate strong leadership abilities. Be prepared to discuss your previous experiences managing teams, resolving conflicts, and ensuring safety protocols are followed. Use specific examples to illustrate how you've successfully led a team in high-pressure situations.
✨Know the Venue and Local Area
Having excellent local knowledge is crucial for this role. Research the venue and its surroundings before the interview. Familiarise yourself with any recent events or issues in the area that may impact security, and be ready to discuss how you would address these in your role.
✨Emphasise Customer Service
Customer service is key in this position. Prepare to talk about how you ensure a positive experience for guests while maintaining safety. Share examples of how you've handled difficult situations with customers and turned them into positive outcomes.
✨Align with Company Values
FGH Security prides itself on its core values. Make sure to understand these values and think about how they resonate with your own beliefs. During the interview, express how you embody these values in your work and how you can contribute to fostering a positive team culture.
