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- Tasks: Lead the security team, ensuring a safe and enjoyable experience for all guests.
- Company: FGH Security is dedicated to raising standards in the UK Private Security Industry since 2003.
- Benefits: Enjoy instant wage access, discounts, ongoing training, and a supportive work culture.
- Why this job: Join a team that values personal growth, safety, and community impact while having fun.
- Qualifications: Must have an SIA Door Supervision Licence and 3 years of supervisory experience.
- Other info: Be part of a company that prioritises employee welfare and career progression.
About The Role
Position: Head Door Supervisor
Hourly Rate: £18.50 – £20.50 (rate inclusive of holiday pay)
Schedule: Saturday Evening Shift
At FGH Security we pride ourselves in our core values, they guide everything we do. We are an organisation that believes in \”Looking After Our Team\”, \”Giving Something Back\” and striving to be \”Be Great Today, Better Tomorrow\”.
We are looking for a new Head Door Supervisor who champions our values to join our team Keeping People Safe in Birmingham.
As a Head Door Supervisor, you will be responsible for overseeing the deployment and service delivery of the security team, monitoring venue targets, developing your team, and ultimately ensuring customers have a good time.
Requirements:
- SIA Door Supervision Licence.
- 3 years of experience as a Head Door Supervisor.
- Excellent local knowledge.
Your Main Duties Will Include:
- Maintaining a safe and positive experience for all guests during their time on site.
- Be responsible for all security personnel, manage operations and working within security plans and venue expectations.
- Support and advise on security plans, risk assessments and incident reports.
- Ensure correct incident, searching and patrol reporting from all members of the security team.
- Carrying out briefs and debriefs.
- Monitoring targets throughout shifts.
- Identifying training needs.
- Liaise with venue management on personnel positions and scheduling of the team.
- Ensure venue policies are being implemented by security personnel
- Attending regular meetings with Operations Managers with suitable updates and proactive management of any issues.
- Build and maintain good relationships with local authorities and emergency services.
About You:
You are a motivated, confident, and effective individual. You will…
- Take pride in a smart appearance with impeccable personal presentation.
- Have excellent interpersonal skills.
- Have excellent communication skills.
- Have excellent customer service skills.
- Have excellent leadership skills.
- Demonstrate the ability to deal with different situations.
- Show maturity and reasoned decision making.
During screening, you must be able to provide evidence of 5 year employment/education history and references in a timely manner upon request.
About You
About Us
About FGH Security
We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.
Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.
We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.
FGH Benefits And Welfare
Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe.
Our first and most important value is Look After The Team, our biggest asset is our people.
Just a few of the ways we support our team:
- Instant access to wages: you can draw on up to 50% of earnt salary before payday
- Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
- Discounts in high street retailers, gyms, and more
- Access to financial guidance
- Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
- Varied deployments across multiple industry sectors
- ACS Accredited
- MIND Employer
- Real Living Wage Employer
FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background. #J-18808-Ljbffr
Head Door Supervisor - Birmingham employer: FGH Security
Contact Detail:
FGH Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Door Supervisor - Birmingham
✨Tip Number 1
Familiarise yourself with the local venues and their security needs in Birmingham. Understanding the specific challenges and expectations of these locations will help you demonstrate your excellent local knowledge during interviews.
✨Tip Number 2
Network with current or former employees of FGH Security. They can provide insights into the company culture and what they value in a Head Door Supervisor, which can give you an edge in your discussions.
✨Tip Number 3
Prepare to discuss your leadership experiences in detail. Be ready to share specific examples of how you've developed teams and managed operations effectively, as this is crucial for the role.
✨Tip Number 4
Showcase your commitment to customer service and safety. Think of scenarios where you've successfully handled difficult situations, as this will highlight your maturity and decision-making skills, which are essential for this position.
We think you need these skills to ace Head Door Supervisor - Birmingham
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Head Door Supervisor position. Familiarise yourself with FGH Security's core values and how they align with your own.
Tailor Your CV: Highlight your relevant experience, especially your three years as a Head Door Supervisor. Emphasise your leadership skills, customer service abilities, and any specific achievements that demonstrate your capability in maintaining safety and security.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the company. Mention how your values align with those of FGH Security and provide examples of how you've successfully managed teams and ensured customer satisfaction in previous roles.
Prepare for Screening: Be ready to provide evidence of your five-year employment/education history and references. Gather all necessary documents in advance to ensure a smooth screening process when requested.
How to prepare for a job interview at FGH Security
✨Showcase Your Leadership Skills
As a Head Door Supervisor, you'll need to demonstrate strong leadership abilities. Be prepared to discuss your previous experiences managing teams, resolving conflicts, and ensuring a safe environment. Use specific examples to illustrate how you've successfully led a team in high-pressure situations.
✨Understand the Company Values
FGH Security prides itself on its core values. Familiarise yourself with their mission of 'Looking After Our Team' and 'Giving Something Back'. During the interview, express how your personal values align with theirs and provide examples of how you embody these principles in your work.
✨Demonstrate Local Knowledge
Having excellent local knowledge is crucial for this role. Research Birmingham's venues, security challenges, and community dynamics. Be ready to discuss how this knowledge can help you effectively manage security operations and build relationships with local authorities.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making skills and ability to handle various situations. Think about past incidents you've managed and how you approached them. This will show your maturity and reasoning in high-stress environments, which is essential for a Head Door Supervisor.
