At a Glance
- Tasks: Ensure safety and security at venues while providing excellent customer service.
- Company: FGH Security is dedicated to raising standards in the UK Private Security Industry since 2003.
- Benefits: Enjoy flexible pay access, discounts, ongoing training, and a supportive work culture.
- Other info: Opportunities for career advancement and a commitment to equal treatment for all.
- Why this job: Join a team that values your growth and prioritises safety in a fun environment.
- Qualifications: Must have a valid SIA Door Supervision Licence and experience in nightlife settings.
About the Role
Position: SIA Door Supervisor – Exeter
Hourly Rate: Entry Level £14.00 plus holiday pay (FGH Group operates a holiday accrual scheme in line with the government guidelines at 12.07%)
Schedule: Weekend evening shifts
We are looking for new Door Supervisors who champion our values to join our team Keeping People Safe in Exeter.
Responsibilities
- Assess the suitability of guests and monitor behaviour in line with policies and legal requirements.
- Ensure the venue operates to a safe capacity and crowds are dispersed appropriately.
- Patrol the venue and conduct occasional physical searches of guests.
- Require guests to leave the venue and/or refuse entry to guests when behaviour or suitability is not in line with house rules and policies. On occasions, this may require physical intervention.
- Protect assets.
- Report and record details of incidents, searches and patrols.
Requirements
- SIA Door Supervision Licence.
- Experience working as a Door Supervisor in the night‑time economy (bars, pubs, clubs etc.).
- Availability on Friday and Saturday evenings.
About You
- Great customer service skills.
- Excellent communication and interpersonal skills.
- Smart appearance with impeccable personal presentation.
- Ability to confidently de‑escalate and resolve difficult conflict situations.
- Keen eye for detail and the ability to stay vigilant to security risks.
During screening, you must be able to provide evidence of 5 year employment/education history and references in a timely manner upon request.
Benefits
- Instant access to wages: you can draw on up to 50% of earned salary before payday.
- Latest software for shift scheduling, team communications and access to documents and payslips.
- Discounts in high street retailers, gyms and more.
- Access to financial guidance.
- Continual training: an accredited training provider with a variety of courses, qualifications and progression opportunities.
- Varied deployments across multiple industry sectors.
- ACS accredited.
- MIND Employer.
- Real Living Wage Employer.
FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
Door Supervisor - Exeter employer: FGH Security
At FGH Security, we are dedicated to fostering a supportive and inclusive work environment for our Door Supervisors in Exeter. With competitive pay rates, flexible scheduling, and a strong emphasis on employee development, we empower our team to grow within the company while ensuring a safe and enjoyable experience for patrons. Our commitment to continuous improvement and well-being makes us an exceptional employer in the security industry.
StudySmarter Expert Advice🤫
We think this is how you could land Door Supervisor - Exeter
✨Tip Number 1
Familiarise yourself with the venues where you'll be working, like Albert's Schloss and Manahatta. Understanding their atmosphere and clientele can help you blend in and provide better service.
✨Tip Number 2
Brush up on your conflict resolution skills. Being able to de-escalate situations effectively is crucial for a Door Supervisor, so consider role-playing scenarios with friends or colleagues.
✨Tip Number 3
Network with current or former Door Supervisors. They can offer valuable insights into the role and share tips on how to excel in the position, which could give you an edge during the hiring process.
✨Tip Number 4
Demonstrate your commitment to safety and customer service during any interviews or discussions. Share examples from past experiences that highlight your ability to maintain a secure environment while ensuring a positive experience for patrons.
We think you need these skills to ace Door Supervisor - Exeter
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Door Supervisor. Familiarise yourself with the key duties mentioned in the job description, such as assessing guest suitability and managing crowd dispersal.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience you have as a Door Supervisor or in similar roles within the night-time economy. Mention specific situations where you demonstrated excellent customer service and conflict resolution skills.
Showcase Your Skills:Make sure to highlight your strong communication and interpersonal skills in your application. Provide examples of how you've successfully de-escalated conflicts or maintained safety in previous positions.
Prepare for Documentation:Be ready to provide evidence of your 5-year employment/education history and references. Ensure that your SIA Door Supervision Licence is valid and included in your application materials.
How to prepare for a job interview at FGH Security
✨Showcase Your SIA Licence
Make sure to bring your valid SIA Door Supervision Licence to the interview. This is a crucial requirement for the role, and demonstrating that you have it will show your commitment and readiness for the position.
✨Emphasise Customer Service Skills
Since excellent customer service is key in this role, prepare examples of how you've successfully handled difficult situations or provided exceptional service in past jobs. This will highlight your ability to blend security with a positive customer experience.
✨Demonstrate Conflict Resolution Abilities
Be ready to discuss specific instances where you've de-escalated conflicts or managed challenging behaviours. This will showcase your interpersonal skills and your capability to maintain a safe environment while ensuring guest satisfaction.
✨Dress Professionally
First impressions matter! Ensure you present yourself smartly and professionally for the interview. A polished appearance reflects your seriousness about the role and aligns with the company's values of professionalism.
