SIA Response Officer - London Events & Stadia in City of Westminster

About The Role

Position: SIA Response Officer – London Events & Stadia

Hourly Rate: £15.30 plus holiday pay (FGH Group operates a holiday accrual scheme in line with the government guidelines at 12.07%)

Schedule: ADHOC

We are looking for new SIA Response Officers who champion our values to join our team keeping people safe in London. This role puts you at the centre of London’s biggest and most exciting events. You’ll work major shows at Wembley Stadium, high‑energy festivals across the capital, and cutting‑edge events at Drumsheds. Alongside the action, you’ll have real opportunities to upskill and progress, including access to Level 2 and Level 3 Spectator Safety qualifications, plus ongoing training to develop new skills and broaden your experience across large‑scale events and venues. If you’re looking for variety, progression and career‑building experience at iconic venues, this role delivers.

Duties include:

• Respond promptly to incidents, emergencies, and dynamic situations across the venue.
• Support crowd management, ingress, egress, and capacity control at key pinch points.
• Assist with searches and prohibited items control.
• Patrol internal and external areas to identify risks, hazards, and suspicious activity.
• Complete accurate incident reports.
• Body‑worn camera usage in line with policy.
• Use radio communications confidently and professionally, maintaining clear, concise updates with control rooms and supervisors.
• Intervene early to prevent escalation, using conflict management and physical intervention skills when required and proportionate.
• Deliver a high standard of customer service, engaging positively with guests, providing clear information and assistance.

Requirements:

• SIA Door Supervision Licence.
• L2 or L3 Spectator Safety Certificate or willingness to achieve this qualification (training will be provided by FGH Training free of charge).

About You:

• Great customer service skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Smart appearance with impeccable personal presentation.
• Ability to confidently de‑escalate and resolve difficult conflict situations.
• Keen eye for detail and the ability to stay vigilant to security risks.
• Comfortable working in busy spaces.

If successful, you will be subject to security screening in accordance with BS 7858:2019.

Benefits:

• Instant access to wages: you can draw on up to 50% of earnt salary before payday.
• Latest software: making shift scheduling, team communications, and access to documents/payslips easier and user friendly.
• Discounts in high‑street retailers, gyms, and more.
• Access to financial guidance.
• Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities.
• Many of our head‑office and operations managers are homegrown talent.
• Varied deployments across multiple industry sectors.
• ACS Accredited.
• MIND Employer.
• Real Living Wage Employer.

FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.