At a Glance
- Tasks: Coordinate security operations and manage team schedules while ensuring top-notch service.
- Company: FGH Security, a leader in the night-time economy with a commitment to fairness.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Join a supportive team and enjoy flexible working hours across various venues.
- Why this job: Be the backbone of security operations and make a real difference in the community.
- Qualifications: SIA Door Supervisor Licence and experience in security or team coordination.
The predicted salary is between 33000 - 35000 € per year.
About the Role
Salary: £33,000 - £35,000 per annum
Schedule: 40 hours per week (1 day office based, 4 days operational)
Location: London
Main Duties and Responsibilities:
- Act as the primary point of contact for team members.
- Liaise with clients and deputise for Operations Manager during their absence.
- Uphold and drive exceptional standards across all operations.
- Respond to incidents in a professional and timely manner.
- Effectively manage the allocation of team members to meet the resourcing needs of the business.
- Prepare and finalise schedules for current and future sites.
- Oversee ongoing training and development of your team.
- Recruit and onboard new team members.
- Gather new starter availability at induction stage and schedule shifts.
- Ensure customer enquiries are handled in a professional and timely manner and acknowledged within a working day.
- Ensure front line standards are maintained to the organisation’s standards.
- Work with Operations Managers to ensure that team members are scheduled correctly into specialist roles, based on experience and skillset.
- Monitor team members inactivity, encourage inactive team members to schedule shifts and identify reasons for inactivity.
- Ensure communication and documentation is professional, fits brand guidelines, is of good quality and accuracy, and is reflective of FGH procedures and operations.
- Work front‑line shifts as required.
Requirements:
- SIA Door Supervisor Licence.
- Proven experience in the security industry or a team coordinator role.
- 3 years of experience in the night time economy.
- Excellent written and verbal communication skills.
- Great interpersonal skills.
- Excellent customer service skills.
- Highly organised with keen attention to detail.
- Proficiency in various software tools, with the ability to quickly adapt to new systems.
- Willingness to travel between different locations.
Preferred Requirements:
- Driving Licence.
Schedule: 40 hours per week (evenings and weekends required). Split Contract – 10 hours per week office based and 30 hours per week operational at venues (front‑line hours can be annualised).
Reports to Operations Manager – Night Time Economy
FGH Security is committed to the fair treatment of its team members, potential team members and users of its services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
Security Operations Coordinator in City of Westminster employer: FGH Security
FGH Security is an exceptional employer that prioritises the growth and development of its team members while maintaining a vibrant and inclusive work culture in the heart of London. With a commitment to professional standards and customer service excellence, employees benefit from comprehensive training opportunities, a supportive environment, and the chance to make a meaningful impact in the night-time economy. Join us to be part of a dynamic team that values your contributions and fosters career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Security Operations Coordinator in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry and let them know you're on the hunt for a Security Operations Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the night-time economy and security operations. We recommend practising common interview questions and scenarios related to team coordination and incident response to show you're ready to hit the ground running.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've effectively managed schedules and resources in previous roles. This will demonstrate that you can uphold exceptional standards across all operations, just like they expect.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team and are familiar with their processes.
We think you need these skills to ace Security Operations Coordinator in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Security Operations Coordinator role. Highlight your experience in the security industry and any relevant team coordination roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that relate to the job description, and don’t forget to show your enthusiasm for working with us at FGH Security.
Show Off Your Communication Skills:Since excellent written communication is key for this role, make sure your application is clear and professional. Double-check for any typos or errors, as we value attention to detail just as much as you do!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at FGH Security
✨Know Your Stuff
Make sure you’re familiar with the security industry and the specific role of a Security Operations Coordinator. Brush up on your knowledge about incident response, team management, and customer service standards. This will help you answer questions confidently and show that you’re genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated in past positions. Think about times when you’ve had to liaise with clients or manage a team. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for a Security Operations Coordinator. Bring along examples of how you’ve managed schedules or coordinated teams in the past. You could even create a simple plan or schedule to demonstrate your approach to organisation and resource allocation.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
