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- Tasks: Ensure safety at major festivals while providing excellent customer service.
- Company: FGH Security, a leader in the UK Private Security Industry.
- Benefits: Competitive pay, instant wage access, discounts, and ongoing training opportunities.
- Other info: Work outdoors, enjoy varied roles, and grow your career with us.
- Why this job: Join us for an unforgettable summer experience while keeping people safe at exciting events.
- Qualifications: SIA Door Supervision Licence and great customer service skills required.
The predicted salary is between 27800 - 45000 £ per year.
About The Role
- Schedule: Various shift patterns available over the summer
- Contract Type: Fixed-term until 30/09/2026
- Hourly Rate: £13.45 (Entry Level) - £21.63 (depending on role & location)
- FGH Group operates a holiday accrual scheme in line with the government guidelines at 12.07%
At FGH Security we pride ourselves in our core values, they guide everything we do. We are an organisation that believes in "Looking At Our Team", "Giving Something Back" and striving to "Be Great Today, Better tomorrow". We're now recruiting Festival Security Officers to join our team for Summer 2026. This is your chance to be a part of unforgettable events while playing a vital role in Keeping People Safe. You’ll be working at major festivals including Bournemouth 7's, Beat Herder, Truck, Kendal Calling, Boardmasters and Shambala.
What You’ll Be Doing:
- Controlling access points and site perimeter patrolling.
- Ingress control – ticket validation, physical body and bag searches, crowd control, refusal of guests when behaviour/suitability is not in line with event house rules/policies.
- Crowd management – foot traffic direction, escorting and ejecting guests – temporarily detaining guests prior to police handover, maintaining order, subduing anti‑social behaviour, ensuring crowd safety plans are adhered to, apprehending guests/staff suspected of committing crime.
- Deliver approachable customer service and support.
- Monitor and report any suspicious behaviour / take appropriate action.
- Egress control.
- Reporting and recording details of irregularities, incidents, searches and patrols.
- Protection of assets and prevention of losses.
What We’re Looking For:
- Essential: SIA Door Supervision Licence.
- Skills & Experience:
- Great customer service skills.
- Good understanding of security risks and threats present at events and festivals.
- Confidence working in busy, high‑energy environments.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills.
- Ability to confidently de‑escalate and resolve difficult conflict situations.
- Keen eye for detail and the ability to stay vigilant to security risks.
- Happy camping and able to provide the essential camping equipment.
- Comfortable working outdoors in all weather conditions.
About Us
We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry. Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience. We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.
FGH Benefits and Welfare:
- Instant access to wages: you can draw on up to 50% of earned salary before payday.
- Latest software: making shift scheduling, team communications, and access to documents/payslips easier and user friendly.
- Discounts in high street retailers, gyms, and more.
- Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities.
- Many of our head office and operations managers are homegrown talent.
- Varied deployments across multiple industry sectors.
- ACS Accredited.
- MIND Employer.
- Real Living Wage Employer.
FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
Festival Security - London in City of Westminster employer: FGH Security
Contact Detail:
FGH Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Festival Security - London in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, check out FGH Security's values and mission. This will help you align your answers with what they care about, showing that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with festival-goers, think of scenarios where you might need to de-escalate a situation or provide assistance. Role-playing these situations can really boost your confidence.
✨Tip Number 3
Be ready to showcase your vigilance! During the interview, share examples of times you've spotted potential issues before they escalated. This will demonstrate your keen eye for detail and ability to keep people safe.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the FGH Security team and being part of those unforgettable events this summer!
We think you need these skills to ace Festival Security - London in City of Westminster
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about working at festivals and keeping people safe. Share any relevant experiences that highlight your passion for security and customer service.
Tailor Your CV: Make sure your CV is tailored to the Festival Security role. Highlight your SIA Door Supervision Licence and any experience in high-energy environments. We love seeing how your skills match what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the important bits without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so you can get your application in quickly.
How to prepare for a job interview at FGH Security
✨Know Your Stuff
Make sure you understand the role of a Festival Security Officer inside out. Familiarise yourself with the key responsibilities like crowd management, access control, and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since great customer service is essential, be prepared to share examples of how you've handled difficult situations or conflicts in the past. Highlight your ability to de-escalate tense moments and maintain a positive atmosphere, especially in busy environments.
✨Dress for Success
Even though this is a security role, first impressions matter! Dress smartly and appropriately for the interview. It shows respect for the interviewers and the role you're applying for. Plus, it helps you feel more confident during the conversation.
✨Ask Smart Questions
Prepare a few thoughtful questions about the company culture, training opportunities, or what a typical day looks like for a Festival Security Officer. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values and expectations.