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- Tasks: Coordinate security operations and support team members while ensuring top-notch service standards.
- Company: FGH Security, a leader in the security industry with a commitment to fairness and inclusivity.
- Benefits: Competitive salary, clear career progression, and a supportive team environment.
- Other info: Flexible working hours with opportunities for professional growth and development.
- Why this job: Join a dynamic team and pave your way to management roles in the security sector.
- Qualifications: SIA Door Supervisor Licence and experience in security or team coordination.
The predicted salary is between 28052 - 29000 £ per year.
About the role
We are looking for a dedicated Operations Coordinator to join our Operations Team. This role offers a clear pathway into roles such as Area Manager and Operations Manager within the security industry.
Main Duties and Responsibilities
- Act as the primary point of contact for our team members.
- Liaise with clients and deputise for the Area Manager during their absence.
- Uphold and drive exceptional standards across all operations.
- Respond to incidents in a professional and timely manner.
- Manage the allocation of team members to meet the resourcing needs of the business.
- Prepare and finalise schedules for current and future sites.
- Oversee ongoing training and development of your team.
- Recruit, onboard, and manage new team members.
- Gather new starter availability at induction and schedule shifts.
- Handle customer enquiries professionally and acknowledge within a working day.
- Ensure front line standards are maintained to the organisation’s standards.
- Work with Operations Managers to schedule team members into specialist roles based on experience and skillset.
- Monitor team member inactivity, encourage scheduling, and identify reasons for inactivity.
- Maintain professional communication and documentation that follows brand guidelines and FGH procedures.
- Work front‑line shifts as required.
Requirements
- SIA Door Supervisor Licence.
- Proven experience in the security industry or a team coordinator role.
- At least 3 years of experience in the night‑time economy.
- Excellent written and verbal communication skills.
- Great interpersonal skills.
- Excellent customer‑service skills.
- Highly organised with keen attention to detail.
- Proficiency in various software tools with the ability to adapt to new systems.
- Willingness to travel between different locations.
Preferred Requirements
- Driving licence.
Schedule
40 hours per week (evenings and weekends required). Split contract: 10 hours per week office‑based and 30 hours per week operational at venues (front‑line hours can be annualised).
Reports to Area Manager – Night Time Economy
Equal Opportunity Statement
FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
Security Operations Coordinator in Birmingham employer: FGH Security
Contact Detail:
FGH Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Operations Coordinator in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry and let them know you're on the hunt for a Security Operations Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Familiarise yourself with their standards and values, so you can show how you align with their mission. We want you to shine when it comes to discussing your experience in the night-time economy!
✨Tip Number 3
Practice your communication skills! As a Security Operations Coordinator, you'll need to liaise with clients and team members effectively. Try mock interviews with friends or family to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Get your application in and let’s get you on the path to that Operations Manager role!
We think you need these skills to ace Security Operations Coordinator in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Security Operations Coordinator role. Highlight your experience in the security industry and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that demonstrate your organisational skills and customer service prowess. We love a good story!
Show Off Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and professional. Double-check for any typos or grammatical errors. We appreciate attention to detail, so let’s see that in your writing!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at FGH Security
✨Know Your Stuff
Make sure you’re familiar with the security industry and the specific role of a Security Operations Coordinator. Brush up on your knowledge about operational standards, incident response protocols, and team management strategies. This will show that you’re not just interested in the job, but that you understand what it entails.
✨Showcase Your Communication Skills
Since this role involves liaising with clients and team members, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. This will demonstrate your ability to maintain professionalism under stress.
✨Be Ready to Discuss Team Management
Think about your experience in managing teams and how you’ve handled scheduling and training. Be prepared to share specific examples of how you’ve allocated resources or dealt with team member inactivity. This will highlight your organisational skills and your ability to lead a team effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within the security industry. This shows that you’re genuinely interested in the role and helps you assess if it’s the right fit for you.