At a Glance
- Tasks: Support and optimise high-performing e-commerce websites and apps while collaborating with diverse digital teams.
- Company: Join a forward-thinking, tech-driven online retail business with a rich heritage.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional development.
- Other info: Be part of a team that values flexibility, collaboration, and continuous learning.
- Why this job: Make a real impact in a dynamic environment focused on innovation and customer experience.
- Qualifications: 10+ years in software development, with strong skills in full stack engineering and e-commerce support.
The predicted salary is between 60000 - 75000 € per year.
The Senior E-Commerce Full Stack (Application Support) Engineer role is responsible for the ongoing support, maintenance, optimisation and reliability of FGH's secure, high-performing B2C ecommerce websites and shopping apps. The focus of this role is support and involves:
- Maintaining platform stability and performance by monitoring ecommerce websites and shopping apps, resolving incidents and providing business support.
- Working collaboratively with cross-functional digital teams including CRO and digital analytics analysts, SEO specialists, creative/UX designers, architecture and engineering teams and digital product owners to monitor and support ecommerce applications, manage analytics and tagging, enable CRO and SEO capabilities and deliver small enhancements.
Accountabilities
- Maintain platform stability and performance by monitoring ecommerce websites and shopping apps, resolving incidents, and ensuring high availability.
- Ensure accurate analytics and tagging by maintaining digital tracking integrations and working with analytics teams on data quality issues.
- Support and implement small changes, including configuration updates, digital tagging changes, UI refinements and functional enhancements.
- Support customer experience optimisation including CRO tests, personalisation features, SEO-related functionality and performance-critical user journeys.
- Maintain reliable integrations with key SaaS and ERP/CRM systems.
- Ensuring web development security best practices are implemented and maintained that comply with applicable UK regulations such as UK-GDPR, UK Payment Services Regulations and PCI-DSS.
- To be always committed to good outcomes for customers.
- To demonstrate behaviours in line with our Company values.
- To take reasonable care for the health and safety of yourself and other persons who may be affected by acts and omissions at work.
About You
- 10+ years of experience in software development/support, building and supporting high-traffic, high availability systems with at least 3 years in a full stack software engineer role.
- Proven track record of supporting and maintaining performant, scalable and secure transactional E-Commerce websites.
- Experience of using digital marketing technologies such as Tag management (Adobe Launch), Digital Analytics (Adobe Analytics), A/B testing, CRO and Personalisation (Adobe Target).
- Technical SEO knowledge including crawling and indexing, structured data, site architecture, canonicalization, and mobile optimisation.
- Proficiency in HTML5, CSS and JavaScript with strong experience with front-end frameworks such as AngularJS, jQuery.
- Experience of working with server-side scripting languages or frameworks (Microsoft ASP, .NET) and of integrating front-end technologies (HTML5, CSS, jQuery) combined with an awareness of back-end development languages such as C#, Java.
- Strong problem-solving skills and the ability to make informed, timely technical decisions.
- Excellent communication and teamworking skills.
- Ability to work under pressure to tight deadlines with high levels of accuracy.
- Pragmatic, adaptable and results oriented, demonstrating a business value focus.
- Self-motivated and able to operate with autonomy.
- Able to commute to Bradford city centre, as required.
- Work additional hours to ensure projects are completed on time.
About Us:
For over 100 years, Freemans has been at the forefront of home shopping, delivering quality products and exceptional service. We’ve accepted the challenge to transform our business into a modern, digital-first retailer. With a rich heritage and an eye on the future, we are a forward-thinking, tech-driven online retail business, making fabulous fashion and stylish homewares accessible and affordable for everyone. Based in West Yorkshire and part of the OTTO group one of the world’s largest online retail organisations, Freemans Grattan Holdings (FGH) is the home of familiar brands such as Freemans, Grattan, Kaleidoscope, and Curvissa.
What We Offer You
- FLEXIBILITY: We offer hybrid working to help you achieve a healthy work life balance. Our full time head office colleagues work a minimum of 2 days per week in the office, allowing the perfect balance between collaborative in-person team work and the flexibility to work from home.
Senior E-Commerce Full Stack Application Support Engineer employer: FGH (Freemans Grattan Holdings)
FGH is an excellent employer that prioritises employee well-being and professional growth, offering a hybrid working model that promotes a healthy work-life balance. With over 100 years of experience in the retail sector, employees benefit from a collaborative work culture, access to ongoing training, and the opportunity to contribute to innovative digital projects within a supportive team environment. Located in Bradford, FGH provides a dynamic workplace where creativity and technical expertise are valued, making it an attractive choice for those seeking meaningful and rewarding employment.
Contact Detail:
FGH (Freemans Grattan Holdings) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior E-Commerce Full Stack Application Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects, especially those related to e-commerce and full stack development. This will give potential employers a taste of what you can do and set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios specific to application support and e-commerce. Think about how you would handle incidents or optimise performance, and be ready to share your thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at FGH.
We think you need these skills to ace Senior E-Commerce Full Stack Application Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior E-Commerce Full Stack Application Support Engineer role. Highlight your experience with high-traffic systems and any relevant technologies like Adobe Analytics or ASP.NET. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about e-commerce and how your background makes you a perfect fit for our team. Don’t forget to mention your problem-solving skills and ability to work under pressure – we love that!
Showcase Your Technical Skills:In your application, be sure to showcase your technical skills, especially in HTML5, CSS, JavaScript, and any frameworks you've worked with. We’re keen on seeing how you’ve applied these in real-world scenarios, so don’t hold back on the details!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at FGH (Freemans Grattan Holdings)
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in HTML5, CSS, JavaScript, and any frameworks mentioned in the job description. Be ready to discuss your experience with digital marketing technologies like Adobe Analytics and Tag Management, as well as your problem-solving approach in high-pressure situations.
✨Showcase Your Collaborative Spirit
This role involves working closely with various teams, so be prepared to share examples of how you've successfully collaborated with cross-functional teams in the past. Highlight your communication skills and how you’ve contributed to team projects, especially in e-commerce settings.
✨Demonstrate Your Customer Focus
FGH values good outcomes for customers, so think about how you can demonstrate your commitment to customer experience optimisation. Prepare to discuss specific instances where you’ve improved user journeys or implemented features that enhanced customer satisfaction.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to maintain platform stability and performance. Think through potential incidents you might encounter and how you would resolve them, ensuring you can articulate your thought process clearly during the interview.
