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- Tasks: Lead IT Change and Problem Management to enhance service stability and drive improvements.
- Company: Join Freemans, a forward-thinking online retailer with a rich heritage.
- Benefits: Enjoy competitive salary, hybrid working, and extensive training opportunities.
- Why this job: Make a real impact in a dynamic tech-driven environment while developing your career.
- Qualifications: Experience in IT service management and strong analytical skills required.
- Other info: Flexible work-life balance with a commitment to inclusivity and fairness.
The predicted salary is between 36000 - 60000 £ per year.
The IT Change and Problem Manager oversees the full lifecycle of both Change and Problem Management activities, aiming to improve service stability, minimise repeat incidents, drive continual IT service improvement within the organisation and ensure Changes are delivered in a safe, controlled manner.
Accountabilities
- Lead and coordinate the implementation of IT changes, ensuring changes and risks are assessed and managed, scheduling conflicts identified and mitigated, and that the approval processes (such as Change Advisory Board meetings) are followed which you will be expected to chair.
- Oversee problem management processes, including root cause analysis and reporting of major incidents and identifying trends or recurring issues.
- Develop solutions, workarounds, and recommendations to resolve known errors and prevent incident recurrence.
- Collaborate with incident managers, service desk, and technical teams to analyse data, share knowledge, and implement improvements.
- Maintain a knowledge base or Known Error Database (KEDB) with documentation for support teams and end-users.
- Facilitate post-incident reviews and continuous service improvement (CSI) initiatives related to Changes and Problems.
- Provide metrics, reporting, and assurance on the effectiveness of Change and Problem Management activities.
- Manage stakeholder and IT partner relationships, communicate progress, risks, and business impact regarding changes and problems across departments.
About You
- Extensive experience in IT service management ideally within ITIL environments or equivalent frameworks.
- A broad technical background and an ability to navigate technical material and concepts.
- Strong analytical, risk assessment, and problem-solving abilities.
- Proficiency in conducting root cause analysis, trend identification, and technical documentation.
- Excellent stakeholder management, coordination, and communication skills, with the ability to influence and drive business change.
- Experience managing or chairing Change Advisory Boards and collaborating across multi-discipline, multi-organisational teams.
- Negotiation and Facilitation: Skill in driving consensus and leading problem review meetings, including post-incident analysis sessions.
- Minimum of 2 years in similar Change management role working within a comparable ITIL aligned corporate environment.
- ITIL Foundation or Practitioner certification.
- Confidence gained from experience in a similar role sufficient to lead CABs and change scheduling activities with authority.
- Organisational and Time Management: Ability to balance multiple problems, prioritize tasks, and deliver within agreed timelines.
- Self-driven individual who will use their initiative to proactively identify opportunities for improvement through Problem Management.
- Willing to join a rota of on-call IT Duty Managers covering one week in Six-eight to act as major Incident manager (P1 tickets).
- Able to commute to Bradford city centre 2 days per week.
Benefits
- Competitive salaries and annual bonus scheme.
- 37 days holiday.
- Healthcare cash plan.
- Competitive pension scheme.
- Life assurance.
- Paid paternity and maternity leave.
- Incredible staff discounts.
- Subsidised Canteen.
If you’re excited about this opportunity and want to join FGH, click apply now to send us your application.
IT Change & Problem Manager in Bradford employer: FGH (Freemans Grattan Holdings)
Contact Detail:
FGH (Freemans Grattan Holdings) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Change & Problem Manager in Bradford
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their needs, especially around IT Change and Problem Management. We want to see that you’re genuinely interested!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. This will help you get comfortable talking about your experience and how it relates to the role of IT Change & Problem Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace IT Change & Problem Manager in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Change & Problem Manager role. Highlight your ITIL experience and any relevant achievements that showcase your problem-solving abilities.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led change management initiatives or resolved complex problems in previous positions.
Showcase Your Communication Skills: Since stakeholder management is key, demonstrate your communication skills in your application. Use clear, concise language and provide examples of how you've effectively communicated with teams and stakeholders in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at FGH (Freemans Grattan Holdings)
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially around Change and Problem Management. Be ready to discuss how you've applied these principles in past roles, as this will show your understanding of the frameworks and your ability to implement them effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving skills and analytical abilities. Think of specific examples from your experience where you successfully led a change or resolved a recurring issue, and be prepared to walk the interviewer through your thought process.
✨Showcase Your Stakeholder Management Skills
Since this role involves managing relationships across departments, be ready to share examples of how you've effectively communicated with stakeholders in the past. Highlight any experiences where you influenced decisions or drove consensus during Change Advisory Board meetings.
✨Demonstrate Continuous Improvement Mindset
FGH values continual service improvement, so come prepared with ideas on how you can contribute to this aspect. Discuss any initiatives you've led or been part of that aimed at improving processes or reducing incidents, showcasing your proactive approach to problem management.