At a Glance
- Tasks: Lead a passionate team and create unforgettable experiences for every customer.
- Company: Ffern, a unique natural perfume brand with a vibrant Soho store.
- Benefits: Private healthcare, pension scheme, generous annual leave, and seasonal perks.
- Other info: Flexible hours with opportunities for growth in a supportive community.
- Why this job: Join a creative environment where your leadership can shine and make a real impact.
- Qualifications: Retail leadership experience, strong team-building skills, and a passion for customer connection.
The predicted salary is between 35000 - 45000 £ per year.
Ffern makes a new natural perfume for every season of the year. Our Soho store is a rare thing: a physical space that brings that world to life. You will lead it.
As Store Manager you will create a truly exceptional experience for every person who walks through our door, especially our ledger members, for whom Ffern is something personal. This is not a conventional retail role. It calls for someone who leads with warmth, thinks creatively, and holds themselves to an unusually high standard.
You will receive deep training in fragrance and natural perfumery. You don’t need to arrive as an expert, but you should bring genuine curiosity and a desire to go far.
What you’ll do:
- Lead, inspire and develop a high-performing team.
- Build a culture that reflects Ffern's values - considered, curious, deeply human - and handle all people leadership with care, clarity and honesty.
- Own all store operations end to end. Maintain high standards across visual merchandising, stock management and back of house. The store should feel calm, beautiful and intentional at all times.
- Take full responsibility for health, safety and wellbeing, creating a safe environment for both team and visitors.
- Lead the store to meet and exceed targets.
- Use data and insight to make smart decisions, manage budgets with care, and take a proactive approach to loss prevention.
- Set the standard on the floor. Deliver warm, memorable experiences rooted in genuine connection, listen closely to feedback, and resolve issues with integrity.
- Be an ambassador for Ffern in every sense. Build real relationships with customers and the local community, and work closely with our creative and marketing teams to ensure every touchpoint reflects the Ffern world.
About you:
You have strong experience in retail leadership, ideally as a store manager in a premium or flagship environment. You have a proven track record of building and developing high-performing teams and can speak to that with confidence. You are comfortable owning or influencing store P&L, rota planning and commercial decision-making.
The practicalities:
The role is based at our Soho store with weekly visits to our Old Street office to collaborate with the wider team across customer service, fragrance and brand. Store hours are 11am to 7pm Monday to Saturday, and 12pm to 6pm on Sundays, with a working week of 37.5 hours. We ask for flexibility across a 7-day week, including some weekend working each month. You should be comfortable on your feet for extended periods, able to manage stock, and confident with POS systems and retail technology.
Private healthcare with Vitality. A pension scheme with 5% employer and 3% employee contributions as a salary sacrifice scheme. 25 days annual leave rising to 28 days with length of service. All team members join the Ffern ledger and receive both the EDP and candle each season.
Store Manager employer: Ffern
Ffern is an exceptional employer that fosters a warm and creative work environment in the heart of Soho, where you can lead a passionate team and create memorable experiences for our customers. With comprehensive training in natural perfumery, generous benefits including private healthcare and a robust pension scheme, and opportunities for personal and professional growth, Ffern is dedicated to nurturing its employees while maintaining high standards of service and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Ffern's world. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Store Manager, you'll be leading a team and interacting with customers daily. Role-play common scenarios with friends or family to boost your confidence in delivering warm, memorable experiences.
✨Tip Number 3
Showcase your leadership style! Think about how you inspire and develop teams. Be ready to share specific examples of how you've built high-performing teams in the past. This will demonstrate your fit for Ffern's culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the Ffern family. Don’t miss out on this opportunity!
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for natural perfumery and retail shine through. We want to see that genuine curiosity and desire to learn about fragrances and how they can create memorable experiences.
Be Authentic:Ffern values authenticity, so be yourself in your application. Share your unique experiences and how they align with our values of being considered, curious, and deeply human. This will help us see the real you!
Highlight Leadership Skills:As a Store Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about how you've inspired and developed teams in the past, and how you plan to do the same at Ffern.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join the Ffern family!
How to prepare for a job interview at Ffern
✨Know the Brand Inside Out
Before your interview, dive deep into Ffern's philosophy and product range. Understand their seasonal perfumes and what makes them unique. This will not only show your genuine interest but also help you connect with the brand's values during the conversation.
✨Showcase Your Leadership Style
Be ready to discuss your experience in leading teams. Share specific examples of how you've inspired and developed high-performing teams in the past. Highlight your approach to creating a positive culture that aligns with Ffern's values of being considered, curious, and deeply human.
✨Prepare for Operational Questions
Since the role involves owning store operations, brush up on your knowledge of visual merchandising, stock management, and health and safety standards. Be prepared to discuss how you would maintain a calm and beautiful store environment while exceeding targets.
✨Emphasise Customer Connection
Ffern values genuine connections with customers, so think of ways you've built relationships in previous roles. Prepare to share stories about memorable customer experiences you've created and how you handle feedback and resolve issues with integrity.
