At a Glance
- Tasks: Lead a vibrant team and create unforgettable experiences in our unique perfume store.
- Company: Ffern, a pioneering natural perfume brand with a focus on creativity and community.
- Benefits: Private healthcare, generous leave, and seasonal perks for all team members.
- Other info: Flexible hours and opportunities for personal growth in a supportive atmosphere.
- Why this job: Join a passionate team and make a real impact in a creative retail environment.
- Qualifications: Experience in retail leadership and a passion for building high-performing teams.
The predicted salary is between 30000 - 40000 £ per year.
Ffern makes a new natural perfume for every season of the year. Our Soho store is a rare thing: a physical space that brings that world to life. You will lead it. As Store Manager you will create a truly exceptional experience for every person who walks through our door, especially our ledger members, for whom Ffern is something personal. This is not a conventional retail role. It calls for someone who leads with warmth, thinks creatively, and holds themselves to an unusually high standard. You will receive deep training in fragrance and natural perfumery. You don't need to arrive as an expert, but you should bring genuine curiosity and a desire to go far.
What you'll do:
- Lead, inspire and develop a high-performing team.
- Build a culture that reflects Ffern's values - considered, curious, deeply human - and handle all people leadership with care, clarity and honesty.
- Own all store operations end to end.
- Maintain high standards across visual merchandising, stock management and back of house.
- The store should feel calm, beautiful and intentional at all times.
- Take full responsibility for health, safety and wellbeing, creating a safe environment for both team and visitors.
- Lead the store to meet and exceed targets.
- Use data and insight to make smart decisions, manage budgets with care, and take a proactive approach to loss prevention.
- Set the standard on the floor.
- Deliver warm, memorable experiences rooted in genuine connection, listen closely to feedback, and resolve issues with integrity.
- Be an ambassador for Ffern in every sense.
- Build real relationships with customers and the local community, and work closely with our creative and marketing teams to ensure every touchpoint reflects the Ffern world.
About you:
- You have strong experience in retail leadership, ideally as a store manager in a premium or flagship environment.
- You have a proven track record of building and developing high-performing teams and can speak to that with confidence.
- You are comfortable owning or influencing store P&L, rota planning and commercial decision-making.
The practicalities:
- The role is based at our Soho store with weekly visits to our Old Street office to collaborate with the wider team across customer service, fragrance and brand.
- Store hours are 11am to 7pm Monday to Saturday, and 12pm to 6pm on Sundays, with a working week of 37.5 hours.
- We ask for flexibility across a 7-day week, including some weekend working each month.
- You should be comfortable on your feet for extended periods, able to manage stock, and confident with POS systems and retail technology.
Private healthcare with Vitality. A pension scheme with 5% employer and 3% employee contributions as a salary sacrifice scheme. 25 days annual leave rising to 28 days with length of service. All team members join the Ffern ledger and receive both the EDP and candle each season.
Store Manager in London employer: Ffern
Ffern is an exceptional employer that fosters a warm and creative work environment in the heart of Soho, where you can lead a passionate team dedicated to delivering memorable experiences. With comprehensive training in natural perfumery, generous benefits including private healthcare and a robust pension scheme, and opportunities for personal growth, Ffern truly values its employees and encourages them to thrive both professionally and personally. Join us to be part of a unique retail experience that prioritises genuine connections and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Ffern's world. Understand their values, products, and what makes them unique. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Store Manager, you'll be leading a team and interacting with customers daily. Think of examples from your past experiences where you've inspired or developed others, and be ready to share those stories.
✨Tip Number 3
Show your creative side! Ffern is all about creating exceptional experiences. Prepare some ideas on how you could enhance the store atmosphere or engage with customers in a memorable way. Let your imagination shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Ffern family. We can’t wait to see what you bring to the table!
We think you need these skills to ace Store Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for natural perfumery and retail shine through. We want to see that genuine curiosity and desire to learn about fragrances and create memorable experiences for our customers.
Be Authentic:We value authenticity at Ffern, so be yourself in your application. Share your unique experiences and how they align with our values of being considered, curious, and deeply human. This is your chance to stand out!
Highlight Leadership Skills:As a Store Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about how you've inspired and developed high-performing teams in the past, and how you plan to do the same with us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join the Ffern family!
How to prepare for a job interview at Ffern
✨Know the Brand Inside Out
Before your interview, dive deep into Ffern's philosophy and product range. Understand their seasonal perfumes and what makes them unique. This will not only show your genuine interest but also help you connect with the interviewers on a personal level.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you inspired others or resolved conflicts. Ffern values warmth and creativity, so highlight your ability to build relationships and foster a positive team culture.
✨Demonstrate Your Curiosity
Since the role requires a genuine curiosity about fragrance and natural perfumery, come prepared with questions about Ffern’s products and processes. This shows that you're eager to learn and grow within the company, which aligns perfectly with their values.
✨Be Ready to Discuss Operations
Familiarise yourself with retail operations, including P&L management and stock control. Be ready to discuss how you would maintain high standards in visual merchandising and back-of-house operations, as these are crucial for creating the calm and beautiful environment Ffern aims for.
