Ffern makes natural fragrance in seasonal batches for a growing membership across the UK, Europe, the US and Canada. Every season is a new launch: a new fragrance, new packaging, and a production run that has to land in four regions on a fixed date. Our products are designed in house and produced by specialist partners, supported by a wide supplier base, so the supply chain sits at the centre of how the business grows.
We are looking for an Operations Transformation Consultant on a six-month contract. While the Operations Director is on leave, you will take responsibility for operations: supply chain, fulfilment and line management of the operations team, who run the day-to-day. Beyond that, your focus will be on making the supply chain better: moving production planning from spreadsheets onto a proper system, and finding and making the changes that will have the biggest effects on resilience, agility, quality and cost.
Lead operations while the Operations Director is on leave:
• Be accountable for each season landing at our fulfilment partners on time and in full, and for orders reaching customers, delivered through your team.
• Line-manage the Production Manager, Supply Chain Planner and Operations Executive: set priorities, review the plan and its risks, remove blockers, and step in yourself where a major risk calls for it.
• Run the production decision points with the wider business, bringing the plan, its options and its risks.
• Handle escalations across suppliers, production, freight and fulfilment partners, and keep the wider business informed.
Improve how we plan:
• Lead the move from spreadsheet planning to a planning system, from completing the evaluation to going live on at least one product line.
• Put the data behind it in order: bills of materials, lead times, order quantities and costs.
• Shape our supply chain operating model so that volume decisions can be made as late as possible without adding risk.
Find what matters most:
• Map the supply chain for constraints, risks and waste: lead times that could be shorter, single points of failure, contracts and supplier positions that need attention.
• Rank the opportunities, act on the ones that fit within six months, and hand over the rest with clear recommendations.
Operations Transformation Consultant (FTC) in London employer: Ffern
Ffern is an exceptional employer that prioritises a warm and engaging work culture, allowing Retail Assistants to thrive in a supportive environment. With flexible part-time hours and the opportunity to earn commission on sales, employees can enjoy a rewarding experience while developing their skills in customer service and retail. Located in a vibrant area, Ffern offers unique advantages such as a focus on unhurried customer interactions, making it an ideal place for those passionate about fragrance and personal connections.
