Ffern is a natural fragrance house founded on a simple belief — that fine fragrance should be a natural craft product, a liquid alive with the stories of the plants and the processes that go into it. We create one fragrance for each season of the year, and our Beak Street store is where that story comes fully to life: a calm, considered space built for slowing down, discovering, and connecting with the raw materials behind every bottle we make.
About the role
Our Retail Assistants are our Fragrance Specialists, and as a Fragrance Specialist you'll be the first point of contact for anyone who walks through our door - welcoming them, understanding what they're really looking for, and guiding them through the world of Ffern with warmth, curiosity and genuine care.
This is a purely in-store role, focused entirely on the craft of hosting a beautiful, unhurried customer experience.
What you'll do
Welcome every customer warmly on arriving, and host them through their journey in store, whether they're browsing, returning for a repeat purchase, or new to Ffern.
Lead needs-discovery conversations that uncover what a customer is really looking for, through open questions and attentive listening.
Handle questions with warmth and honesty, always offering an alternative rather than a dead end.
Close each visit with care — processing the sale through the POS, offering a relevant sample, a signature spritz, and a warm invitation to return for the next season's launch.
Support wider store operations as needed, including cleaning, assisting with stock takes, and changing seasonal displays.
What we need and what you need to know
No prior fragrance or beauty retail experience necessary — what matters most is a genuine interest in fragrance and natural ingredients, and alignment with Ffern's values.
A warm, natural communicator who enjoys conversation and puts customers at ease.
Someone comfortable working flexibly, with availability across our core trading days.
Curiosity, care and attention to detail.
- Part-time, with hours shaped flexibly around the right person — we're open to more than one Specialist as the team grows.
- £15 per hour, plus commission on sales.
#J-18808-Ljbffr
Retail Assistant in City of Westminster employer: Ffern
Ffern is an exceptional employer that prioritises a warm and engaging work culture, allowing Retail Assistants to thrive in a supportive environment. With flexible part-time hours and the opportunity to earn commission on sales, employees can enjoy a rewarding experience while developing their skills in customer service and retail. Located in a vibrant area, Ffern offers unique advantages such as a focus on unhurried customer interactions, making it an ideal place for those passionate about fragrance and personal connections.
