At a Glance
- Tasks: Lead a passionate team and create a beautiful shopping experience in our Soho store.
- Company: Ffern, a unique brand crafting natural perfumes for every season.
- Benefits: Private healthcare, generous leave, and a vibrant office with great coffee.
- Other info: Flexible hours with opportunities for growth in a creative environment.
- Why this job: Be the face of Ffern, connecting with customers and shaping a positive culture.
- Qualifications: Experience in retail leadership and a knack for building high-performing teams.
The predicted salary is between 35000 - 45000 £ per year.
Ffern makes a new natural perfume for every season of the year. Our Soho store is a rare thing: a physical space that brings that world to life. You will lead it.
Job Requirements
- Lead, inspire and develop a high-performing team.
- Build a culture that reflects Ffern's values - considered, curious, deeply human - and handle all people leadership with care, clarity and honesty.
- Own all store operations end to end.
- Maintain high standards across visual merchandising, stock management and back of house.
- The store should feel calm, beautiful and intentional at all times.
- Take full responsibility for health, safety and wellbeing, creating a safe environment for both team and visitors.
- Lead the store to meet and exceed targets.
- Use data and insight to make smart decisions, manage budgets with care, and take a proactive approach to loss prevention.
- Set the standard on the floor.
- Deliver warm, memorable experiences rooted in genuine connection, listen closely to feedback, and resolve issues with integrity.
- Be an ambassador for Ffern in every sense.
- Build real relationships with customers and the local community, and work closely with our creative and marketing teams to ensure every touchpoint reflects the Ffern world.
Job Responsibilities
- You have strong experience in retail leadership, ideally as a store manager in a premium or flagship environment.
- You have a proven track record of building and developing high-performing teams and can speak to that with confidence.
- You are comfortable owning or influencing store P&L, rota planning and commercial decision-making.
Practicalities
- The role is based at our Soho store with weekly visits to our Old Street office to collaborate with the wider team across customer service, fragrance and brand.
- Store hours are 11am to 7pm Monday to Saturday, and 12pm to 6pm on Sundays, with a working week of 37.5 hours.
- We ask for flexibility across a 7-day week, including some weekend working each month.
- You should be comfortable on your feet for extended periods, able to manage stock, and confident with POS systems and retail technology.
Benefits
- Private healthcare with Vitality.
- A pension scheme with 5% employer and 3% employee contributions as a salary sacrifice scheme.
- 25 days annual leave rising to 28 days with length of service.
- All team members join the Ffern ledger and receive both the EDP and candle each season.
- Our Old Street office is a beautiful, light space with breakfast supplies, snacks and two barista-quality coffee machines - everything you need to settle in and do your best work.
Store Manager employer: Ffern Ltd.
Ffern is an exceptional employer, offering a vibrant work culture that prioritises personal growth and team development within the unique setting of our Soho store. With benefits like private healthcare, generous annual leave, and a collaborative office environment, we foster a supportive atmosphere where employees can thrive while delivering memorable experiences to our customers. Join us in creating a calm and beautiful space that reflects our values of being considered, curious, and deeply human.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail world, especially those who know Ffern or have experience in premium environments. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Show up in style! If you get the chance to visit the Soho store, make it count. Dress the part, engage with the team, and soak up the atmosphere. It’s a great way to demonstrate your passion for the brand and its values.
✨Tip Number 3
Prepare for the interview by diving deep into Ffern's culture and products. Think about how you can embody their values of being considered, curious, and deeply human. Bring examples from your past that showcase your leadership and customer connection skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Ffern family and ready to take on the challenge of leading the store.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your experience in retail leadership. We want to see how you've built and developed high-performing teams, so share specific examples that showcase your ability to inspire and motivate others.
Reflect Our Values:Ffern values being considered, curious, and deeply human. Use your application to demonstrate how you embody these values in your work. Share stories that illustrate your approach to creating a calm and beautiful environment for both your team and customers.
Be Data-Driven:Since you'll be responsible for managing budgets and making commercial decisions, it's important to show us your analytical side. Include any relevant experiences where you've used data to drive decisions or improve store performance.
Connect with Us:Finally, don’t forget to express your genuine interest in Ffern and our community. We love candidates who can build real relationships, so let us know why you're excited about the role and how you plan to connect with our customers and local community.
How to prepare for a job interview at Ffern Ltd.
✨Know Ffern Inside Out
Before your interview, dive deep into Ffern's brand values and product offerings. Understand their seasonal perfumes and how they reflect the brand's ethos. This knowledge will help you connect with the interviewers and demonstrate your genuine interest in leading their Soho store.
✨Showcase Your Leadership Style
Be ready to discuss your experience in building and developing high-performing teams. Share specific examples of how you've inspired your team in previous roles, focusing on care, clarity, and honesty. This will show that you align with Ffern's values and can lead with integrity.
✨Prepare for Operational Questions
Expect questions about store operations, P&L management, and visual merchandising. Brush up on your knowledge of stock management and back-of-house processes. Being able to speak confidently about these areas will prove you're ready to take full responsibility for the store's success.
✨Emphasise Customer Connection
Ffern values genuine connections with customers and the community. Prepare to share how you've built relationships in past roles and how you plan to create memorable experiences in the store. Highlight your ability to listen to feedback and resolve issues with integrity, as this is key to being an ambassador for the brand.
