At a Glance
- Tasks: Lead a passionate team and create a beautiful shopping experience in our Soho store.
- Company: Join Ffern, a unique brand that crafts seasonal natural perfumes.
- Benefits: Enjoy private healthcare, generous leave, and a vibrant office with great perks.
- Other info: Flexible hours with opportunities for growth in a supportive culture.
- Why this job: Be a key player in a creative environment and connect with customers meaningfully.
- Qualifications: Retail leadership experience and a knack for building high-performing teams.
The predicted salary is between 35000 - 45000 £ per year.
Ffern makes a new natural perfume for every season of the year. Our Soho store is a rare thing: a physical space that brings that world to life. You will lead it.
Job Requirements
- Lead, inspire and develop a high-performing team.
- Build a culture that reflects Ffern's values - considered, curious, deeply human - and handle all people leadership with care, clarity and honesty.
- Own all store operations end to end. Maintain high standards across visual merchandising, stock management and back of house. The store should feel calm, beautiful and intentional at all times.
- Take full responsibility for health, safety and wellbeing, creating a safe environment for both team and visitors.
- Lead the store to meet and exceed targets.
- Use data and insight to make smart decisions, manage budgets with care, and take a proactive approach to loss prevention.
- Set the standard on the floor. Deliver warm, memorable experiences rooted in genuine connection, listen closely to feedback, and resolve issues with integrity.
- Be an ambassador for Ffern in every sense. Build real relationships with customers and the local community, and work closely with our creative and marketing teams to ensure every touchpoint reflects the Ffern world.
Job Responsibilities
- You have strong experience in retail leadership, ideally as a store manager in a premium or flagship environment.
- You have a proven track record of building and developing high-performing teams and can speak to that with confidence.
- You are comfortable owning or influencing store P&L, rota planning and commercial decision-making.
Practicalities
The role is based at our Soho store with weekly visits to our Old Street office to collaborate with the wider team across customer service, fragrance and brand. Store hours are 11am to 7pm Monday to Saturday, and 12pm to 6pm on Sundays, with a working week of 37.5 hours. We ask for flexibility across a 7-day week, including some weekend working each month. You should be comfortable on your feet for extended periods, able to manage stock, and confident with POS systems and retail technology.
Benefits
- Private healthcare with Vitality.
- A pension scheme with 5% employer and 3% employee contributions as a salary sacrifice scheme.
- 25 days annual leave rising to 28 days with length of service.
- All team members join the Ffern ledger and receive both the EDP and candle each season.
- Our Old Street office is a beautiful, light space with breakfast supplies, snacks and two barista-quality coffee machines - everything you need to settle in and do your best work.
Store Manager in London employer: Ffern Ltd.
Ffern is an exceptional employer, offering a vibrant work culture that embodies its values of being considered, curious, and deeply human. As the Store Manager in our Soho location, you will lead a passionate team in a beautifully designed space, with opportunities for personal and professional growth, alongside benefits like private healthcare and generous annual leave. Join us to create memorable experiences for our customers while enjoying a supportive environment that prioritises wellbeing and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail world, especially those who know Ffern or have experience in premium environments. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Show off your leadership skills! When you get the chance to meet with potential employers, share specific examples of how you've built high-performing teams. We want to see that passion for developing others shine through!
✨Tip Number 3
Be prepared to discuss data! Brush up on how you've used insights to drive decisions in previous roles. Ffern values smart decision-making, so showing your analytical side will definitely impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Ffern family!
We think you need these skills to ace Store Manager in London
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your experience in retail leadership. We want to see how you've built and developed high-performing teams in the past, so share specific examples that showcase your ability to inspire and lead.
Reflect Our Values:Ffern values being considered, curious, and deeply human. When writing your application, let your personality shine through and demonstrate how you embody these values in your work and interactions with others.
Be Data-Driven:Since you'll be responsible for managing budgets and making smart decisions, include any relevant experience you have with data analysis or P&L management. Show us how you've used insights to drive success in previous roles.
Connect with Us:We love building real relationships, so don’t hesitate to express your enthusiasm for the role and the Ffern community. Apply through our website and let us know why you're excited about joining our team!
How to prepare for a job interview at Ffern Ltd.
✨Know Ffern Inside Out
Before your interview, dive deep into Ffern's values and products. Understand their seasonal perfumes and how they reflect the brand's ethos. This knowledge will help you connect with the interviewers and show that you're genuinely interested in leading their Soho store.
✨Showcase Your Leadership Style
Be ready to discuss your experience in building and developing high-performing teams. Share specific examples of how you've inspired your team in previous roles. Highlight your approach to people leadership, focusing on care, clarity, and honesty, which aligns perfectly with Ffern's culture.
✨Demonstrate Operational Savvy
Prepare to talk about your experience with store operations, including visual merchandising and stock management. Bring examples of how you've maintained high standards in previous roles and how you plan to create a calm and beautiful environment in the store.
✨Connect with the Community
Ffern values genuine connections, so think about how you've built relationships with customers and the local community in the past. Be ready to share strategies for engaging with customers and how you would work with creative and marketing teams to enhance the Ffern experience.
