FFE Limited in Hitchin is seeking a Customer Services Manager to lead the Customer Operations function, ensuring exceptional order fulfilment and aftersales support. You will guide a team of five and work closely with Sales, Production, Procurement, and Logistics to meet service levels.
The role requires proven leadership in customer operations, strong ERP/CRM skills, and a focus on continuous process improvement to drive customer satisfaction.
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Customer Operations Leader: Delivering Service Excellence in Hitchin employer: FFE Limited
At FFE, we pride ourselves on fostering a creative and innovative work environment where employees are empowered to make a real difference in saving lives. Located in Hitchin, our team-oriented culture promotes collaboration and personal growth, supported by competitive benefits such as a company bonus scheme, health insurance, and a generous annual leave policy. Join us to be part of a high-performing team that directly impacts customer satisfaction and operational excellence in the fire safety industry.
