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- Tasks: Lead the Amazon account for North America, driving performance and managing relationships.
- Company: F&F Stores, a fast-growing E-commerce business with popular licensed products.
- Benefits: Competitive salary, casual dress, employee perks, and regular social events.
- Why this job: Join a dynamic team and make a real impact in a thriving e-commerce environment.
- Qualifications: Proven Amazon expertise and strong leadership skills required.
- Other info: Exciting opportunities for career growth in a vibrant workplace.
Located in Milton Keynes, F&F Stores is a rapidly expanding E-commerce business that thrives on bringing licensed products from beloved brands like Disney, Marvel, Minecraft and iconic football clubs directly to your doorstep. Our high-quality products include a wide range for the whole family, from toys and fashion to home accessories and beauty items, found on popular E-commerce marketplaces and our own e-commerce website.
Location: Office-based, in Milton Keynes
Contract: Full-time, Permanent
Number of vacancies: 2
Salary: £60,000 - £65,000
Reports directly to: Directors / Business Owners
Direct Reports / Team Structure: Category Managers, PPC Executives, Commercial Analyst, Demand Planner, Copywriter, Listings Uploaders, Account Health / Operations Specialist.
The role is accountable for setting direction, priorities, performance expectations, and outcomes for this team. The Amazon Account Head is the single accountable owner of the Amazon business in the North America market. This role holds full responsibility for the commercial, operational, and account health performance of all Amazon marketplaces in this market. The role owns delivery against the agreed P&L (built by Finance), leads demand planning decisions, controls trading and PPC execution, manages Amazon relationships, and protects account health. Support functions contribute to execution; accountability for outcomes remains with this role. This is a senior ownership role with clear authority and responsibility for results.
Key Accountabilities- P&L Delivery and Commercial Ownership - Deliver the agreed Amazon P&L across revenue, margin, and contribution. Own performance against budget and forecast, including variance analysis and corrective action. Actively manage margin drivers including pricing, promotions, Amazon fees, PPC efficiency, fulfilment, and storage costs. Ensure all trading decisions are commercially justified with clear profit, cash, and stock impact. Work with Finance to inform reforecasts and explain performance outcomes clearly and proactively.
- Amazon Account Ownership and Relationship Management - Act as the single accountable owner for the Amazon account in the North America market. Own all interactions with Amazon, including operational, commercial, and strategic discussions. Lead Amazon performance reviews, escalations, and issue resolution. Represent the business confidently and commercially in all Amazon-facing engagements. Evaluate and drive participation in Amazon programmes where they deliver commercial value.
- Account Health Ownership and Risk Management - Own and protect Amazon Account Health across the North America market. Set standards and expectations for the Account Health/Operations function. Proactively monitor policy compliance, performance metrics, and risk indicators. Lead responses to account health warnings, investigations, or suspensions. Ensure corrective actions are implemented, documented, and sustained. Prevent avoidable account health incidents through proactive control and escalation.
- Demand Planning Leadership - Lead demand planning decisions for the North America market. Direct the Demand Planner on forecasts, demand signals, and replenishment priorities. Define stock allocation requirements across marketplaces. Own sell-through targets and exit strategies for slow-moving or underperforming stock. Actively manage risks relating to stock shortages, excess inventory, and aged stock exposure. Take accountability for the commercial consequences of demand planning decisions.
- Trading, Pricing, and Promotions - Own Amazon trading strategy and execution in the North America market. Direct Category Managers on range strategy and SKU-level performance management. Set and execute pricing strategies aligned to margin targets and competitive positioning. Approve and control promotions, deals, and discounting activity. Review SKU-level performance and take decisive action on underperforming products. Balance growth opportunities with margin protection and stock risk.
- PPC and Traffic Control - Own PPC direction, execution, and outcomes. Set targets and priorities for PPC Executives. Ensure PPC spend is ROI-driven, stock-aware, and margin-led. Monitor and optimise TACoS, ACOS, conversion rates, and organic vs paid mix. Pause, scale, or redirect spend based on performance and inventory position. Hold PPC execution accountable to commercial outcomes.
- Catalogue, Content, and Listing Standards - Set standards for listing quality, content accuracy, and brand presentation. Direct the Copywriter and Listings Uploaders on priorities and execution. Ensure catalogue structure supports discoverability, conversion, and compliance. Oversee new product launches and listing readiness.
- Cross-Functional Leadership and Execution - Direct execution across PPC, Supply Chain, Compliance, Finance, and Operations. Set clear priorities, actions, and deadlines for Amazon initiatives. Escalate risks early and drive resolution across teams. Ensure accountability and follow-through on agreed actions.
- Performance Reporting and Insight - Own performance reporting cadence. Deliver weekly trading updates and monthly performance reviews. Analyse performance across revenue, margin, PPC, and stock health. Direct the Commercial Analyst on insight generation and analysis. Provide clear, actionable insights to senior stakeholders. Translate insight into decisions and actions with clear ownership.
- Compliance and Operational Readiness - Ensure products are compliant, correctly labelled, and sellable upon arrival. Work with Compliance and Supply Chain to prevent blocked inventory or listing suspensions. Maintain operational readiness for peak and seasonal trading.
- Amazon P&L delivered in line with plan.
- Strong leadership and performance of the Amazon team.
- Stable and proactive account health management.
- Accurate, trading-led demand decisions.
- Controlled stock risk and storage exposure.
- Profitable PPC performance.
- Clear ownership demonstrated in both success and failure.
- Proven Amazon Expertise: Deep understanding of Amazon marketplace operations, trading, PPC, and account health management.
- Commercial Acumen: Experience owning P&L, managing budgets, driving margin, and making data-driven trading decisions.
- Analytical Skills: Ability to interpret complex datasets, analyse performance metrics, and translate insights into actionable business decisions.
- Leadership & People Management: Track record of leading cross-functional teams, influencing stakeholders, and driving execution in a fast-paced environment.
- Relationship Management: Strong capability in managing commercial relationships with Amazon and third-party partners.
- Demand Planning Knowledge: Experience in forecasting, stock allocation, and inventory risk management.
- Operational Excellence: Understanding of compliance, operational readiness, and catalogue/content standards.
- Strategic Thinking: Ability to balance short-term trading decisions with long-term business objectives.
- Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information clearly to senior stakeholders.
- Problem-Solving & Resilience: Proven ability to manage high-pressure situations, resolve escalations, and maintain account health proactively.
- Casual dress
- On-site parking
- Employee Assistance Programme
- Bright Exchange
- Regular social events including summer & end of year parties
- Spontaneous employee well-being treats
- An Amazon Birthday voucher
- Vouchers at Christmas to shop with F&F
- Staff Purchases
- NEST Pension
- Private medical insurance with Vitality health with various benefits including discounts on a gym membership.
Please note: We do not accept unsolicited or speculative CVs from recruitment agencies. Any such submissions will not give rise to a fee or commission if the candidate is subsequently hired via direct application or an instructed recruitment partner.
Account Head in Milton Keynes employer: F&F Stores
Contact Detail:
F&F Stores Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Head in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at F&F Stores or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its Amazon strategy. Show us you know your stuff about their products and how they operate on the platform. This will impress the hiring team and show you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Account Head. Highlight your experience with P&L management and Amazon operations, and don’t forget to share specific examples of your successes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Account Head in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Head role. Highlight your Amazon expertise and any relevant experience that matches the job description. We want to see how your skills align with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve successfully managed P&L, improved account health, or led teams in the past. This helps us see the impact you've made.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. We love seeing genuine enthusiasm for what we do at F&F Stores.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at F&F Stores
✨Know Your Amazon Inside Out
Before the interview, make sure you have a solid understanding of Amazon's marketplace operations. Brush up on key metrics like P&L, PPC, and account health management. Being able to discuss these topics confidently will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Leadership Skills
As an Account Head, you'll be leading a team, so it's crucial to demonstrate your leadership experience. Prepare examples of how you've successfully managed cross-functional teams or resolved conflicts in high-pressure situations. This will highlight your ability to drive results and influence stakeholders.
✨Be Data-Driven
The role requires strong analytical skills, so come prepared with examples of how you've used data to make informed decisions. Discuss specific instances where your analysis led to improved performance or cost savings. This will illustrate your commercial acumen and strategic thinking.
✨Prepare for Relationship Management Questions
Expect questions about managing relationships with Amazon and third-party partners. Think of scenarios where you've built strong partnerships or navigated challenges. This will help you convey your capability in maintaining commercial relationships, which is vital for this role.
