At a Glance
- Tasks: Manage freight movements and coordinate shipments across road, sea, and air.
- Company: Established logistics and customs brokerage company with a focus on growth.
- Benefits: Competitive salary, career progression, and exposure to international logistics.
- Other info: Supportive environment with long-term career development opportunities.
- Why this job: Join a dynamic team and make an impact in the logistics industry.
- Qualifications: Minimum 5 years of freight forwarding experience and strong customer service skills.
The predicted salary is between 40000 - 50000 £ per year.
FF Customs & Logistics is an established UK logistics and customs brokerage company providing road, sea and air freight solutions across the UK, Europe and international markets. As part of our continued growth, we are looking for an experienced and commercially minded Senior Freight Forwarder to join our team.
Important
Applications will only be considered from candidates with a minimum of 5 years of verifiable Freight Forwarding experience. Candidates must be able to demonstrate a proven track record within the freight forwarding industry.
The Role
We are looking for a highly organised and proactive Freight Forwarder capable of managing freight movements from quotation through to final delivery. The successful candidate will be responsible for coordinating shipments, supporting customers, building relationships with carriers and ensuring smooth day-to-day logistics operations.
Key Responsibilities
- Freight Operations
- Organising road, sea and air freight shipments
- Managing import and export movements
- Coordinating transport across the UK, Europe and worldwide
- Liaising with hauliers, shipping lines, airlines and overseas agents
- Monitoring shipments and resolving operational issues
- Customer Service
- Managing customer accounts
- Providing regular shipment updates
- Building long-term customer relationships
- Supporting business growth through exceptional service
- Commercial Activities
- Preparing quotations
- Negotiating rates with carriers and suppliers
- Monitoring shipment profitability
- Identifying opportunities for additional services
- Documentation & Compliance
- Reviewing transport documentation
- Understanding customs requirements affecting freight movements
- Ensuring documentation accuracy
- Identifying potential compliance risks
Essential Requirements
- Minimum 5 years of verifiable Freight Forwarding experience
- Strong knowledge of:
- Road Freight
- Sea Freight
- Air Freight
- UK & European transport operations
- International shipping documentation
- Incoterms 2020
- Excellent knowledge of:
- Customer service
- Freight quotations
- Carrier management
- Operational problem solving
- Strong commercial awareness
- Excellent communication skills
- Ability to work independently
Desirable
- Experience within customs-related logistics environments
- Understanding of UK customs procedures and transit movements
- Knowledge of GVMS and border processes
- Experience working with freight management systems
What We Are NOT Looking For
This is not a Customs Declarant position. The successful candidate is not expected to complete customs declarations but should understand how customs procedures, border formalities and compliance requirements impact freight movements and customer operations.
What We Offer
- Competitive salary based on experience
- Career progression opportunities
- Supportive and professional working environment
- Exposure to international logistics operations
- Long-term career development within a growing company
Please note: we cannot sponsor visas for this role, so applicants must already be authorised to work in the UK. Please send your CV and covering letter to: office@ffcl.co.uk
UK Freight Forwarding Manager in Felixstowe employer: FF Customs & Logistics Ltd
FF Customs & Logistics Ltd is an excellent employer, offering a supportive and professional working environment in the heart of Felixstowe, a key logistics hub. With competitive salaries and clear career progression opportunities, employees can thrive in their roles while gaining exposure to international logistics operations. The company values strong customer relationships and operational excellence, making it a rewarding place for those looking to advance their careers in freight forwarding.
Contact Details:
FF Customs & Logistics Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land UK Freight Forwarding Manager in Felixstowe
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local logistics events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Show them you know your stuff about UK-EU freight and customs-sensitive cargo. Confidence is key!
✨Tip Number 3
Practice your pitch! Be ready to explain how your 5+ years of experience makes you the perfect fit for their team. Highlight your problem-solving skills and customer service expertise.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace UK Freight Forwarding Manager in Felixstowe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in UK–EU freight operations and customs-sensitive cargo. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at FF Customs & Logistics. Share specific examples of your past successes in freight forwarding to grab our attention.
Showcase Your Problem-Solving Skills:In the logistics world, things can get tricky. We love candidates who can think on their feet! Highlight any experiences where you’ve successfully resolved operational issues or improved processes.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at FF Customs & Logistics Ltd
✨Know Your Freight Inside Out
Make sure you brush up on your knowledge of UK–EU freight operations, customs-sensitive cargo, and multimodal transport. Be ready to discuss specific examples from your past experience that demonstrate your expertise in these areas.
✨Showcase Your Customer Service Skills
Since building long-term customer relationships is key, prepare to share stories about how you've successfully managed customer accounts and resolved issues. Highlight your ability to provide regular updates and exceptional service.
✨Be Ready for Operational Challenges
Think of a few operational problems you've faced in the past and how you solved them. This role requires strong problem-solving skills, so be prepared to discuss your approach to monitoring shipments and resolving issues.
✨Understand Compliance and Documentation
Familiarise yourself with international shipping documentation and customs requirements. Be ready to explain how you've ensured documentation accuracy and identified compliance risks in your previous roles.
