(REMOTE) Virtual Travel Assistant
(REMOTE) Virtual Travel Assistant

(REMOTE) Virtual Travel Assistant

Birmingham Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Book travel itineraries and provide top-notch customer service to clients.
  • Company: Join a trusted travel company with over 70 years of experience worldwide.
  • Benefits: Enjoy remote work, flexible hours, and ongoing training opportunities.
  • Why this job: Create unforgettable travel experiences while working from home in a supportive environment.
  • Qualifications: No experience needed; just bring your passion for travel and great communication skills.
  • Other info: Access a personal website for professional representation and connect with industry experts.

The predicted salary is between 24000 - 36000 £ per year.

Work remotely from home, booking itineraries, destinations, and activities. This is an opportunity to work from home booking air, car, hotel, cruises, sporting events, and concerts for a company that has been in business for over 70 years, serving clients all over the world. No experience is necessary. We will train you. This is a commission-based role.

Core Responsibilities:

  • Serve as primary customer contact, providing premium concierge-level service to travelers from start to finish
  • Respond to telephone, email inquiries, and online travel submissions in a timely fashion
  • Research and book Domestic and International travel packages including air, hotel, tours, and ground transportation
  • Work directly with top suppliers like Expedia, Universal Studios, Princess Cruises, Avis, Delta, etc.
  • Become familiar with multiple web-based booking engines and travel resources
  • Pricing & cost calculations for changes or added trip fees
  • Provide e-tickets and take credit card payments over the phone

Travel Planning and Sales:

  • Plan and sell transportation, accommodations, insurance, and other travel services
  • Collaborate with clients to understand their needs and provide advice on suitable destinations, transportation modes, travel dates, costs, and accommodations

Qualifications:

  • No experience necessary; we will train
  • Exceptional customer service abilities
  • Superior written and verbal communication skills
  • Strong organization with the ability to prioritize and multi-task

Benefits:

  • Flexible Schedule: Enjoy the flexibility of working remotely
  • Personal Website: Opportunity to have a personalized website for professional representation
  • Daily Training Available: Access ongoing training to stay informed about industry developments

Customer Communication:

  • Provide relevant information, brochures, and publications (guides, local customs, maps, regulations, events, etc.) to travelers
  • Communicate effectively with clients to address inquiries, offer assistance, and ensure a smooth travel experience

Booking and Financial Transactions:

  • Book transportation, make hotel reservations, and handle payment/fees
  • Use promotional techniques and prepare materials to sell itinerary tour packages

Issue Resolution:

  • Address and resolve problems, complaints, or refund requests promptly
  • Maintain a high level of customer satisfaction through effective conflict resolution

Industry Knowledge and Networking:

  • Attend seminars to stay updated with tourism trends
  • Build and maintain a network with tour operators to enhance service offerings

Skills:

  • Fluency in English; multilingualism is a plus
  • Strong sales skills and commercial awareness
  • Effective interpersonal and negotiation skills

If you have a passion for travel, excellent communication skills, and a knack for sales, we invite you to join our team as a Remote Coordinator. Embrace the opportunity to create memorable travel experiences for our clients while enjoying the benefits of a flexible schedule and continuous training.

(REMOTE) Virtual Travel Assistant employer: FeyerAssociates INC

As a Remote Virtual Travel Assistant with our esteemed company, you will enjoy the freedom of working from home while being part of a team that has over 70 years of experience in delivering exceptional travel services worldwide. We pride ourselves on fostering a supportive work culture that prioritises employee growth through ongoing training and flexible scheduling, allowing you to balance your professional and personal life seamlessly. Join us to not only enhance your travel expertise but also to contribute to creating unforgettable experiences for our clients.
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Contact Detail:

FeyerAssociates INC Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land (REMOTE) Virtual Travel Assistant

✨Tip Number 1

Familiarise yourself with popular travel booking platforms like Expedia and Booking.com. Understanding how these systems work will give you an edge during the interview, as you'll be able to discuss your knowledge of the tools you'll be using.

✨Tip Number 2

Brush up on your customer service skills by practising common scenarios you might encounter as a Virtual Travel Assistant. Role-playing with a friend can help you articulate how you'd handle various customer inquiries and issues.

✨Tip Number 3

Research current travel trends and popular destinations. Being knowledgeable about what's trending in the travel industry will not only impress us but also prepare you for advising clients effectively.

✨Tip Number 4

Network with others in the travel industry through social media or local events. Building connections can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.

We think you need these skills to ace (REMOTE) Virtual Travel Assistant

Exceptional Customer Service Abilities
Superior Written and Verbal Communication Skills
Strong Organisation Skills
Ability to Prioritise and Multi-task
Fluency in English
Strong Sales Skills
Commercial Awareness
Effective Interpersonal Skills
Negotiation Skills
Familiarity with Web-based Booking Engines
Research Skills
Attention to Detail
Problem-Solving Skills
Conflict Resolution Skills
Networking Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights any relevant skills or experiences related to customer service, sales, or travel. Even if you don't have direct experience, emphasise transferable skills like communication and organisation.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your eagerness to learn. Mention why you are interested in the role and how your skills align with the company's needs.

Highlight Communication Skills: Since exceptional written and verbal communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively, whether through previous jobs, volunteer work, or personal experiences.

Show Enthusiasm for Learning: As the company offers training, express your willingness to learn and adapt. Mention any relevant courses or self-study you've undertaken that relate to travel or customer service.

How to prepare for a job interview at FeyerAssociates INC

✨Show Your Passion for Travel

Make sure to express your enthusiasm for travel during the interview. Share personal experiences or destinations you love, as this will demonstrate your genuine interest in the role and help you connect with the interviewer.

✨Highlight Customer Service Skills

Since this role requires exceptional customer service abilities, prepare examples from your past experiences where you provided outstanding service. Even if you don't have direct experience, think of situations where you helped others or resolved issues effectively.

✨Demonstrate Organisational Skills

The ability to prioritise and multi-task is crucial for a Virtual Travel Assistant. Be ready to discuss how you manage your time and organise tasks, perhaps by sharing specific tools or methods you use to stay on top of your responsibilities.

✨Familiarise Yourself with Booking Platforms

Although training will be provided, having a basic understanding of popular booking engines and travel resources can set you apart. Do some research on platforms like Expedia or Universal Studios, and mention any relevant knowledge during your interview.

(REMOTE) Virtual Travel Assistant
FeyerAssociates INC
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