At a Glance
- Tasks: Deliver excellent customer service and maximise sales in a friendly team environment.
- Company: Join Fexco Group, a leading independent foreign exchange provider.
- Benefits: Earn £13.23 per hour with competitive benefits and flexible weekend hours.
- Other info: Enjoy a dynamic role with opportunities for overtime and career growth.
- Why this job: Be part of a passionate team making a difference in the local community.
- Qualifications: Customer service experience, ideally in cash handling or foreign currencies.
The predicted salary is between 27500 - 30000 £ per year.
Fexco Group is one of the UK’s largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.
This is a permanent weekend-time role working 14.25 hours per week. You will need to be flexible to work both Saturdays and Sundays with the occasional mid-week shift as required. It's a mixture of mornings and afternoons, with a rota that is shared in advance. Overtime to cover holidays will also be required from time to time. We offer a competitive salary, paying £13.23 per hour, and great benefits. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities
- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross-sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
Qualifications and Experience required
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
Competencies required
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
Weekend Travel Money Advisor - Walton on Thames in Walton-on-Thames employer: Fexco
Fexco Group is an exceptional employer, offering a vibrant work culture where teamwork and customer service excellence are at the forefront. As a Weekend Travel Money Advisor in Walton on Thames, you will enjoy competitive pay, flexible working hours, and the opportunity to grow within a supportive environment that values your contributions to the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Travel Money Advisor - Walton on Thames in Walton-on-Thames
✨Tip Number 1
Get to know the company! Research Fexco Group and the Sainsbury's Travel Money brand. Understanding their values and customer service approach will help you tailor your conversation during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be ready to showcase your flexibility! This job requires working weekends and sometimes mid-week shifts. Be prepared to discuss your availability and how you can adapt to the rota.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Weekend Travel Money Advisor - Walton on Thames in Walton-on-Thames
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Travel Money Advisor role. Highlight any customer service experience, especially in cash handling or foreign currencies, to show us you’re the right fit!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and why you want to join our friendly team at Sainsbury's Walton on Thames. Keep it engaging and personal!
Show Off Your Flexibility:Since this role requires weekend availability, make sure to mention your flexibility in your application. Let us know how you can adapt to the rota and cover shifts when needed!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Fexco
✨Know Your Currency
Familiarise yourself with different foreign currencies and exchange rates. Being able to discuss current trends or recent changes in the market can really impress your interviewers and show that you're genuinely interested in the role.
✨Customer Service Scenarios
Prepare for questions about customer service situations. Think of examples where you've gone above and beyond for a customer, especially in cash handling environments. This will demonstrate your ability to meet and exceed customer needs.
✨Show Your Flexibility
Since this role requires weekend work and occasional mid-week shifts, be ready to discuss your availability. Highlight your flexibility and willingness to adapt to the team's needs, which is crucial for a position like this.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This shows respect for the company and the role, and it aligns with the high standards expected in customer-facing positions.
