At a Glance
- Tasks: Lead a team to deliver exceptional customer service and expert travel money advice.
- Company: Join Fexco Group, a leading independent foreign exchange provider in the UK.
- Benefits: Enjoy a competitive salary, great benefits, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Proven leadership experience in customer service and cash-handling roles.
The predicted salary is between 30797 - 30797 € per year.
Fexco Group is one of the UK’s largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury’s Travel Money brand, to deliver excellent service at the heart of the local community.
We are now recruiting for a Travel Money Manager for Sunderland, Carlisle, Washington, Heaton, Newcastle and Whitley Bay.
Why join us
Joining the Sainsbury’s Travel Money team as a Travel Money Manager offers an exciting opportunity to lead and inspire a team across multiple locations to deliver exceptional customer service. With a focus on providing expert advice on travel money to customers and driving business performance, you will have the chance to bring out the best in your team and contribute to their personal and professional development. As part of a well‑established and trusted brand, you will benefit from an organised and supportive work environment, while also having the autonomy to make independent decisions and handle challenging situations. We offer a competitive salary of £30,797, and great benefits. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities
- Leading by example, engaging with customers, providing expert advice on travel money, and promoting our travel money products to enhance their holiday experience.
- Setting targets for the team, monitoring their performance through observations and regular reviews, and providing constructive feedback and coaching to help them develop their potential.
- Operationally following procedures to minimise risk, protect assets, and ensure compliance with relevant policies and legislation.
- Ordering currency to ensure optimum stock performance.
- Supporting the hiring of Travel Money Advisors.
- Building professional relationships with colleagues across the Fexco organisation.
- Demonstrating effective communication, organisational efficiency, and attention to detail.
- Role‑modeling our behaviours and encouraging the store teams to demonstrate them daily, and developing your business through engaging in business development.
Qualifications and Experience
- Proactive and resilient leader with a strong passion for delivering excellent customer service.
- Ability to lead by example, set targets, and monitor team performance, driving the business forward while providing constructive feedback and coaching to develop team members.
- Organised and efficient, capable of prioritising a busy workload, ensuring compliance with policies and legislation, and managing costs within the bureau.
- Strong analytical and problem‑solving skills, attention to detail, and excellent communication abilities.
- People management experience in customer‑facing cash‑handling roles is essential.
- Comfortable communicating on all levels including within the business and to external customers and suppliers.
- Must be flexible and have a can‑do attitude and approach.
If this sounds like you, click apply to complete your application.
Travel Money Manager - Newcastle employer: Fexco
Fexco Group, a leading independent foreign exchange provider in the UK, offers an exceptional work environment for Travel Money Managers in Newcastle and surrounding areas. With a strong emphasis on employee development, competitive salary, and a supportive team culture, you will have the opportunity to inspire your team while delivering outstanding customer service. Join us to be part of a trusted brand that values innovation and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Money Manager - Newcastle
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Sainsbury’s Travel Money unique and think about how your skills align with their mission. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Travel Money Manager role. Highlight your leadership experience and customer service skills, and don’t forget to share examples of how you've driven team performance in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Sainsbury’s Travel Money team. Don’t miss out on this opportunity!
We think you need these skills to ace Travel Money Manager - Newcastle
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Travel Money Manager role. Highlight your leadership experience and customer service skills, as these are key to what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering excellent customer service and how you can lead a team effectively. Be genuine and let your personality come through.
Showcase Relevant Experience:When filling out your application, don’t forget to mention any previous roles in customer-facing positions or cash-handling jobs. We want to see how your past experiences make you a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Fexco
✨Know Your Stuff
Make sure you brush up on the latest trends in foreign exchange and travel money. Familiarise yourself with Sainsbury’s Travel Money products and services, as well as any recent news about Fexco Group. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Leadership Skills
As a Travel Money Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on how you set targets, provided feedback, and developed team members. Be ready to discuss your leadership style and how it aligns with the company’s values.
✨Demonstrate Customer Service Excellence
Since this role is all about delivering exceptional customer service, think of specific instances where you went above and beyond for a customer. Highlight your problem-solving skills and how you handle challenging situations, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, the company culture, or how success is measured in the role. It shows that you're engaged and genuinely interested in being part of their team.
