At a Glance
- Tasks: Deliver excellent customer service and handle foreign currency transactions.
- Company: Join Fexco Group, a leading independent foreign exchange provider.
- Benefits: Earn £13.23 per hour with flexible hours and great perks.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Be part of a passionate team making a difference in the local community.
- Qualifications: Customer service experience and cash-handling skills preferred.
The predicted salary is between 13.23 - 13.23 £ per hour.
Fexco Group is one of the UK’s largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.
This is a permanent part‑time role working 16 hours per week, typically 5‑hour shifts across all 7 days (including weekends) with the schedules shared in advance. You'll need a flexible approach to your hours, and overtime to cover holidays will also be required from time to time. We offer a competitive salary, paying £13.23 per hour, and great benefits. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and, where possible, exceeding individual and team sales and service targets
- Identifying opportunities to cross‑sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies, including Health and Safety, AML and Security
- Dealing professionally and knowledgeably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertaking marketing initiatives to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
- Demonstrable excellent customer service experience, ideally obtained in a cash‑handling environment
- Experience of working with foreign currencies is preferred
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels, including within the business and with external customers and suppliers
- Must be flexible and have a can‑do attitude and approach
If this sounds like you, click apply to complete your application.
