At a Glance
- Tasks: Deliver excellent customer service and maximise sales in a friendly team environment.
- Company: Join Fexco Group, a leading independent foreign exchange provider.
- Benefits: Earn £13.23 per hour with flexible part-time hours and great perks.
- Other info: Opportunity for career growth and development in a dynamic setting.
- Why this job: Be part of a passionate team making a difference in your local community.
- Qualifications: Customer service experience and cash handling skills preferred.
The predicted salary is between 10900 - 10900 £ per year.
Fexco Group is one of the UK’s largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.
We are now recruiting for a Travel Money Advisor in Sainsbury's Weston Super Mare, with flexibility to cover other local stores including Bridgwater and Taunton. This is a permanent part-time role working 20 hours per week. Typically a number of shifts across all 7 days including some weekends with the schedules shared in advance. You'll need a flexible approach to your hours, and overtime to cover holidays will also be required from time to time. We offer a competitive salary, paying £13.23 per hour, and great benefits. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities
- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and, where possible, exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgeably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertaking marketing initiatives to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
Qualifications and Experience required
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
Competencies required
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
If this sounds like you, click apply to complete your application.
Travel Money Advisor - Weston Super Mare employer: Fexco
Fexco Group is an exceptional employer, offering a vibrant work culture where teamwork and customer service excellence are at the forefront. As a Travel Money Advisor in Weston Super Mare, you'll enjoy competitive pay, flexible working hours, and the opportunity to grow within a supportive environment that values your contributions to the local community. Join us to be part of a passionate team dedicated to delivering outstanding service and making a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Money Advisor - Weston Super Mare
✨Tip Number 1
Get to know the company! Research Fexco Group and the Sainsbury's Travel Money brand. Understanding their values and customer service approach will help you tailor your conversation during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be flexible and show it! Highlight your willingness to work various shifts and cover holidays. This shows you're a team player and ready to jump in when needed, which is super important for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Travel Money Advisor - Weston Super Mare
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Travel Money Advisor role. Highlight any customer service experience, especially in cash handling or foreign currencies, to show us you’re the right fit!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering excellent customer service and how you can contribute to our team at Sainsbury's. Keep it friendly and professional!
Show Off Your Flexibility:Since this role requires a flexible approach to hours, make sure to mention your availability in your application. Let us know if you can cover weekends or holidays – we love a team player!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our passionate team at Fexco Group!
How to prepare for a job interview at Fexco
✨Know Your Stuff
Make sure you brush up on foreign currencies and exchange rates. Being knowledgeable about the products and services offered by Fexco Group will show that you're genuinely interested in the role and can provide excellent customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlighting your ability to handle complaints and queries professionally will demonstrate that you can meet the high standards expected in this role.
✨Flexibility is Key
Since the role requires a flexible approach to hours, be ready to discuss your availability during the interview. Showing that you're willing to cover shifts and adapt to the needs of the business will make you a more attractive candidate.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects the high standards of presentation expected in the role.
