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- Tasks: Deliver exceptional customer service and handle foreign currency transactions.
- Company: Join Fexco Group, a leading independent foreign exchange provider.
- Benefits: Earn £13.23 per hour with flexible part-time hours and great perks.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Be part of a passionate team making a difference in your community.
- Qualifications: Customer service experience, ideally in cash handling or foreign currencies.
The predicted salary is between 27500 - 30000 £ per year.
Fexco Group is one of the UK’s largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.
This is a permanent part‑time role working 14.25 hours per week. Typically a number of shifts across all 7 days including weekends with the schedules shared in advance. You'll need a flexible approach to your hours, and overtime to cover holidays will also be required from time to time. We offer a competitive salary, paying £13.23 per hour, and great benefits. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross‑sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can‑do attitude and approach
Travel Money Advisor - Warlingham employer: Fexco
Contact Detail:
Fexco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Money Advisor - Warlingham
✨Tip Number 1
Get to know the company! Research Fexco Group and Sainsbury's Travel Money brand. Understanding their values and customer service approach will help you tailor your conversation during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be ready to show your flexibility! This job requires a can-do attitude and a willingness to work various shifts. Be prepared to discuss how you can adapt to different schedules and cover for colleagues when needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our passionate team at Sainsbury's Travel Money.
We think you need these skills to ace Travel Money Advisor - Warlingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Travel Money Advisor role. Highlight any customer service experience, especially in cash handling or foreign currencies, to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering excellent customer service and how you can contribute to our team at Sainsbury's Warlingham.
Show Off Your Flexibility: Since this role requires a flexible approach to hours, make sure to mention your availability in your application. Let us know how you can adapt to cover shifts and support the team when needed!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Fexco
✨Know Your Stuff About Foreign Exchange
Make sure you brush up on your knowledge of foreign currencies and exchange rates. Being able to discuss current trends or recent changes in the market will show that you're genuinely interested in the role and can engage with customers effectively.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for a customer. Think about situations where you resolved complaints or exceeded sales targets, as these will highlight your ability to deliver excellent service.
✨Flexibility is Key
Since the role requires a flexible approach to hours, be ready to discuss your availability openly. Mention any previous experience working varied shifts or handling overtime, as this will demonstrate your willingness to adapt to the needs of the business.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects the high standards expected in a customer-facing role like this one.