At a Glance
- Tasks: Deliver excellent customer service and maximise sales in a friendly team environment.
- Company: Join Fexco Group, a leading independent foreign exchange provider.
- Benefits: Earn £12.60 per hour with flexible hours and great perks.
- Other info: Enjoy a dynamic role with opportunities for personal growth.
- Why this job: Be part of a passionate team making a difference in your local community.
- Qualifications: Customer service experience, ideally in cash handling or foreign currencies.
The predicted salary is between 10 - 15 £ per hour.
Fexco Group is one of the UK’s largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.
This is a fixed term for approximately 10 months part-time role working 15.25 hours per week. Typically a number of shifts across 7 days with the schedules shared in advance. You will need a flexible approach to your hours, and overtime to cover holidays will also be required from time to time. We offer a competitive salary, paying £12.60 per hour, and great benefits. You will work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities:- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
If this sounds like you, click apply to complete your application.
Travel Money Advisor - Ripley employer: Fexco
Fexco is an excellent employer that values its employees by offering a competitive hourly rate of £13.23 and a range of benefits, all within a supportive work culture that prioritises customer service excellence. Working as a Travel Money Advisor in the vibrant Sainsbury's Thanet location provides unique opportunities for personal growth and flexibility, making it an ideal choice for those seeking meaningful part-time employment.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Money Advisor - Ripley
✨Tip Number 1
Get to know the company! Research Fexco Group and the Sainsbury's Travel Money brand. Understanding their values and customer service approach will help you tailor your conversation during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be ready to show your flexibility! With shifts across 7 days, it’s important to demonstrate that you can adapt to changing schedules. Share any previous experiences where you’ve successfully managed flexible working hours.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Travel Money Advisor - Ripley
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, especially in cash handling environments.
Be Specific About Your Experience:When detailing your previous roles, be specific about your achievements. Did you exceed sales targets? Did you handle a tricky customer situation? We love numbers and examples that show how you can contribute to our team!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We’re looking for candidates who understand what it means to deliver excellent service.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Fexco
✨Know Your Stuff About Foreign Exchange
Make sure you brush up on your knowledge of foreign currencies and exchange rates. Being able to discuss current trends or recent changes in the market will show that you're genuinely interested in the role and can engage with customers effectively.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for a customer. Think about situations where you resolved complaints or exceeded sales targets, as this will demonstrate your ability to deliver excellent service.
✨Flexibility is Key
Since the role requires a flexible approach to hours, be ready to discuss your availability during the interview. Highlight any previous experience where you've adapted to changing schedules or taken on extra shifts to support your team.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects your understanding of the importance of presentation in a customer-facing role.
