At a Glance
- Tasks: Deliver exceptional customer service and maximise sales in a friendly team environment.
- Company: Join Fexco Group, a leading independent foreign exchange provider in the UK.
- Benefits: Earn £12.60 per hour with flexible hours and great benefits.
- Other info: Flexible part-time role with opportunities for overtime and career growth.
- Why this job: Be part of a passionate team making a difference in your local community.
- Qualifications: Customer service experience, ideally in cash handling, is preferred.
The predicted salary is between 10 - 13 £ per hour.
Fexco Group is one of the UK’s largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.
This is a Fixed Term part-time role working 16 hours per week until September 2026. Hours to be worked over any 3 days out of 7, including weekends, with the earliest start 8:50 am and latest finish 20:10, with the schedules shared in advance. A flexible approach to hours is needed, and overtime to cover holidays will also be required from time to time. We offer a competitive salary, paying £12.60 per hour, and great benefits. You will work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities:- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
If this sounds like you, click apply to complete your application.
Travel Money Advisor - Keighley employer: Fexco
Fexco Group is an exceptional employer, offering a supportive and dynamic work environment as a Travel Money Advisor in Sainsbury's Keighley. With a focus on employee growth and a commitment to customer service excellence, you will be part of a passionate team that values your contributions and provides flexible working hours. Enjoy competitive pay, great benefits, and the opportunity to engage with the local community while developing your skills in a thriving sector.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Money Advisor - Keighley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fexco Group and Sainsbury's Travel Money brand. Understanding their values and customer service approach will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about delivering excellent service, think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be ready to show your flexibility! With the part-time hours and weekend shifts, make sure you highlight your availability and willingness to adapt. It’s a big plus for us when candidates are open to covering shifts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our friendly team at Sainsbury's in Keighley.
We think you need these skills to ace Travel Money Advisor - Keighley
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, especially in cash handling environments.
Be Specific About Your Experience:When detailing your previous roles, be specific about your achievements. Did you exceed sales targets? Did you handle a tricky customer situation? We love numbers and examples that show your impact!
Tailor Your Application:Don’t just send a generic application! Tailor it to the Travel Money Advisor role by mentioning your interest in foreign currencies and how you can contribute to our team at Sainsbury's Keighley.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our passionate team!
How to prepare for a job interview at Fexco
✨Know Your Stuff
Before the interview, make sure you research Fexco Group and the Sainsbury's Travel Money brand. Understand their values, services, and what sets them apart in the foreign exchange market. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think of specific situations that highlight your ability to handle queries and complaints effectively.
✨Be Ready for Cash Handling Questions
Given the importance of cash handling in this role, brush up on your knowledge of cash reconciliation processes. Be prepared to discuss any previous experience you have with cash management and how you ensure accuracy in transactions.
✨Flexibility is Key
The job requires a flexible approach to hours, so be ready to discuss your availability and willingness to work weekends or cover shifts. Highlight any previous roles where you had to adapt to changing schedules or demands, as this will demonstrate your can-do attitude.
