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- Tasks: Deliver exceptional customer service and maximise sales in a vibrant retail environment.
- Company: Join Fexco Group, a leading independent foreign exchange provider with a focus on innovation.
- Benefits: Earn £13.23 per hour, enjoy flexible hours, and access great employee benefits.
- Other info: Flexible shifts available, including weekends, with opportunities for overtime.
- Why this job: Be part of a passionate team making a difference in the local community.
- Qualifications: Customer service experience, ideally in cash handling, with a friendly attitude.
The predicted salary is between 27600 - 27600 £ per year.
Fexco Group is one of the UK’s largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury’s Travel money brand, to deliver excellent service at the heart of the local community.
This is a permanent part‑time role working 16 hours per week. Typically a number of shifts across all 7 days including weekends with the schedules shared in advance. You'll need a flexible approach to your hours, and overtime to cover holidays will also be required from time to time.
We offer a competitive salary, paying £13.23 per hour, and great benefits. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can‑do attitude and approach
If this sounds like you, click apply to complete your application.
Travel Money Advisor - Farlington employer: Fexco
Contact Detail:
Fexco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Money Advisor - Farlington
✨Tip Number 1
Get to know the company! Research Fexco Group and the Sainsbury’s Travel Money brand. Understanding their values and customer service approach will help you tailor your conversation during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be ready to showcase your flexibility! With shifts across all 7 days, it’s important to demonstrate your willingness to adapt. Share how you’ve managed varying schedules in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Travel Money Advisor - Farlington
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, especially in cash handling environments.
Be Specific About Your Experience: When detailing your previous roles, be specific about your achievements. Did you exceed sales targets? Did you handle a tricky customer complaint? We love numbers and examples that show your impact!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We appreciate when candidates take the time to connect their background with our needs.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into our hands directly, and we can’t wait to hear from you!
How to prepare for a job interview at Fexco
✨Know Your Stuff
Make sure you brush up on your knowledge of foreign currencies and the services offered by Fexco Group. Being able to discuss current exchange rates or recent trends in travel money will show that you're genuinely interested and informed.
✨Customer Service is Key
Prepare examples from your past experiences where you've gone above and beyond for a customer. Think about how you handled complaints or queries, as this role heavily relies on superior customer service skills.
✨Flexibility is Your Friend
Since the role requires a flexible approach to hours, be ready to discuss your availability openly. Highlight any previous experience where you adapted to changing schedules or took on extra shifts to support your team.
✨Showcase Your Team Spirit
Fexco Group values teamwork, so come prepared with examples of how you've successfully collaborated with others. Whether it’s achieving sales targets together or supporting colleagues during busy periods, demonstrating your ability to work well in a team will set you apart.