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- Tasks: Deliver exceptional customer service and maximise sales in a friendly team environment.
- Company: Join Fexco Group, a leading independent foreign exchange provider.
- Benefits: Earn £13.23 per hour with flexible hours and great perks.
- Other info: Enjoy a dynamic role with opportunities for growth and development.
- Why this job: Be part of a passionate team making a difference in the local community.
- Qualifications: Customer service experience, ideally in cash handling, is preferred.
The predicted salary is between 27500 - 30000 £ per year.
Fexco Group is one of the UK’s largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.
This is a permanent part-time role working 14.25 hours per week. Typically a number of shifts across all 7 days including weekends with the schedules shared in advance. You'll need a flexible approach to your hours, and overtime to cover holidays will also be required from time to time. We offer a competitive salary, paying £13.23 per hour, and great benefits. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
Travel Money Advisor - Chiswick employer: Fexco
Contact Detail:
Fexco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Money Advisor - Chiswick
✨Tip Number 1
Get to know the company! Research Fexco Group and Sainsbury's Travel Money brand. Understanding their values and customer service approach will help you tailor your conversation during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be ready to show your flexibility! With shifts across all 7 days, be prepared to discuss your availability and how you can adapt to cover holidays or busy periods. It shows you're committed and ready to jump in when needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Travel Money Advisor - Chiswick
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, especially in cash handling environments.
Be Specific About Your Experience: When detailing your previous roles, be specific about your achievements. Did you exceed sales targets? Did you handle a tricky customer situation? We love numbers and examples that show how you can contribute to our team!
Tailor Your Application: Don’t just send out the same application everywhere. Tailor it to us! Mention why you’re excited about working with Sainsbury's Travel Money and how you can help enhance the customer experience.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to see your application right away. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Fexco
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of foreign currencies and exchange rates. Fexco Group values customer service, so being able to discuss how you can meet customer needs with your expertise will set you apart.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Think about situations where you resolved complaints or exceeded sales targets, as these will resonate well with the interviewers.
✨Flexibility is Key
Since the role requires a flexible approach to hours, be ready to discuss your availability and willingness to cover shifts. Highlight any previous experience where you adapted to changing schedules or took on extra responsibilities.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This shows that you take the opportunity seriously and understand the importance of maintaining high operational standards in a customer-facing role.