At a Glance
- Tasks: Deliver excellent customer service and maximise sales in a friendly team environment.
- Company: Join Fexco Group, a leading independent foreign exchange provider.
- Benefits: Earn £13.23 per hour with flexible hours and great perks.
- Other info: Opportunity for overtime and career growth in a dynamic setting.
- Why this job: Be part of a passionate team making a difference in the local community.
- Qualifications: Customer service experience, ideally in cash handling, is preferred.
The predicted salary is between 10900 - 10900 € per year.
Fexco Group is one of the UK’s largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.
This is a temporary part-time role working 12 hours per week until the end of September 2026. You will need to be flexible across the working week, be able to work a mixture of mornings and afternoons, and you will be required to work some weekends, with a rota that is shared in advance. Overtime to cover other employee holidays may be available from time to time. We offer a competitive salary, paying £13.23 per hour, and great benefits. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
Travel Money Advisor - Chingford employer: Fexco
Fexco Group is an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. As a Travel Money Advisor in Chingford, you'll enjoy competitive pay, flexible working hours, and the opportunity to grow within a supportive environment that values your contributions. Join us to be part of a passionate team dedicated to delivering outstanding service in the heart of the community.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Money Advisor - Chingford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fexco Group and Sainsbury's Travel Money brand. Understanding their values and customer service approach will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and cash handling. Think about specific examples from your past experiences that demonstrate your skills and how you can exceed customer expectations.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart appearance shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great way to remind them of your interest and keep you top of mind as they make their decision.
We think you need these skills to ace Travel Money Advisor - Chingford
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service, especially in cash handling environments. We want to see how you've gone above and beyond to meet customer needs!
Be Flexible and Open-Minded:Since the role requires flexibility with hours, let us know about your availability. A can-do attitude goes a long way, so share any experiences where you adapted to changing situations.
Tailor Your Application:Don’t just send a generic application! Make it personal by aligning your skills and experiences with the specific responsibilities mentioned in the job description. We love seeing genuine interest!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application lands right in our hands!
How to prepare for a job interview at Fexco
✨Know Your Stuff
Before the interview, make sure you understand Fexco Group and the Sainsbury's Travel Money brand. Familiarise yourself with their services, especially around foreign exchange and customer service. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think of specific situations where you resolved complaints or exceeded sales targets to demonstrate your capabilities.
✨Flexibility is Key
Highlight your flexibility in working hours during the interview. Be ready to discuss how you can adapt to different shifts, including weekends. This shows that you're committed to meeting the needs of the business and can handle the dynamic nature of the role.
✨Practice Cash Handling Scenarios
Since cash handling is a big part of this job, brush up on your skills and be prepared to discuss your experience with it. You might even want to practice some scenarios or calculations to show that you're numerate and detail-oriented, which are crucial for this position.
