At a Glance
- Tasks: Deliver exceptional customer service and maximise sales in a friendly team environment.
- Company: Join Fexco Group, a leading independent foreign exchange provider.
- Benefits: Earn £13.23 per hour with flexible hours and great perks.
- Other info: Enjoy a dynamic role with opportunities for growth and development.
- Why this job: Be part of a passionate team making a difference in the local community.
- Qualifications: Customer service experience, ideally in cash handling, is preferred.
The predicted salary is between 27500 - 30000 £ per year.
Fexco Group is one of the UK’s largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.
This is a permanent part-time role working 14.25 hours per week. Typically a number of shifts across all 7 days including some weekends with the schedules shared in advance. You'll need a flexible approach to your hours, and overtime to cover holidays will also be required from time to time. We offer a competitive salary, paying £13.23 per hour, and great benefits. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
If this sounds like you, click apply to complete your application.
Travel Money Advisor - Tamworth employer: Fexco
Fexco Group is an exceptional employer, offering a vibrant work culture where teamwork and customer service excellence are at the forefront. As a Travel Money Advisor in Tamworth, you'll enjoy competitive pay, flexible working hours, and the opportunity to grow within a supportive environment that values your contributions to the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Money Advisor - Tamworth
✨Tip Number 1
Get to know the company! Research Fexco Group and Sainsbury's Travel Money brand. Understanding their values and customer service approach will help you tailor your conversation during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be ready to show your flexibility! With shifts across all 7 days, be prepared to discuss your availability and how you can adapt to cover holidays or busy periods. It shows you're committed and ready to jump in when needed.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the role and keep you fresh in their minds. Plus, it shows you’re professional and courteous!
We think you need these skills to ace Travel Money Advisor - Tamworth
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, especially in cash handling environments.
Be Specific About Your Experience:When detailing your previous roles, be specific about your achievements. Did you exceed sales targets? Did you handle a tricky customer complaint? We love numbers and examples that show your impact!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. This shows us you’re genuinely interested in the Travel Money Advisor role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and stands out to us!
How to prepare for a job interview at Fexco
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of foreign currencies and the services offered by Fexco Group. Being able to discuss current exchange rates or recent trends in travel money will show that you're genuinely interested and informed.
✨Customer Service Focus
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for a customer. Think about how you handled complaints or queries effectively, as this will demonstrate your ability to meet their needs.
✨Flexibility is Key
Given the part-time nature of the role with varying shifts, be ready to discuss your availability and flexibility. Highlight any previous experience where you adapted to changing schedules or took on extra hours, showing that you're a team player who can step up when needed.
✨Show Your Sales Skills
Prepare to talk about your sales achievements and how you've met or exceeded targets in previous roles. Think of specific instances where you identified opportunities to cross-sell products or services, as this aligns perfectly with the responsibilities of a Travel Money Advisor.
