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- Tasks: Deliver excellent customer service and maximise sales in a friendly team environment.
- Company: Join Fexco Group, a leading independent foreign exchange provider.
- Benefits: Earn £13.23 per hour with flexible hours and great perks.
- Other info: Enjoy a dynamic role with opportunities for growth until October 2026.
- Why this job: Be part of a community-focused brand and make a real impact.
- Qualifications: Customer service experience, ideally in cash handling, is preferred.
The predicted salary is between 27500 - 30000 £ per year.
Fexco Group is one of the UK’s largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.
This is a fixed term until October 2026 part-time role working 15.25 hours per week. You will need to be flexible across the working week, be able to work a mixture of mornings and afternoons, and you will be required to work 1 in 4 weekends, with a rota that is shared in advance. Overtime to cover holidays will also be required from time to time. We offer a competitive salary, paying £13.23 per hour, and great benefits. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgeably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
If this sounds like you, click apply to complete your application.
Travel Money Advisor - Ripley in Surrey employer: Fexco
Contact Detail:
Fexco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Money Advisor - Ripley in Surrey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fexco Group and Sainsbury's Travel Money brand. Understanding their values and customer service approach will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about delivering excellent service, think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be ready to show your flexibility! The job requires working various shifts, including weekends. Be prepared to discuss your availability and how you can adapt to the rota when asked.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Sainsbury's Ripley. Don’t miss out on this opportunity!
We think you need these skills to ace Travel Money Advisor - Ripley in Surrey
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, especially in cash handling environments.
Be Specific About Your Experience: When detailing your previous roles, be specific about your achievements. Use numbers or examples to show how you met or exceeded sales targets, as this will really catch our eye!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences that match the Travel Money Advisor role. We love seeing candidates who take the time to connect their background with what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status directly with us!
How to prepare for a job interview at Fexco
✨Know Your Stuff
Make sure you brush up on foreign currencies and the services offered by Fexco Group. Being able to discuss current exchange rates or recent trends in travel money will show that you're genuinely interested and knowledgeable about the role.
✨Customer Service is Key
Prepare examples from your past experiences where you've gone above and beyond for a customer. Think of specific situations where you resolved complaints or exceeded sales targets, as this will demonstrate your commitment to excellent service.
✨Flexibility Matters
Since the role requires flexibility with hours, be ready to discuss your availability openly. Highlight any previous experience where you adapted to changing schedules or took on extra shifts, showing that you’re a team player who can step up when needed.
✨Dress the Part
First impressions count! Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects the high standards expected in customer-facing roles like this one.