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- Tasks: Deliver excellent customer service and maximise sales in a friendly team environment.
- Company: Join Fexco Group, a leading independent foreign exchange provider.
- Benefits: Earn £12.60 per hour with flexible part-time hours and great perks.
- Why this job: Be part of a passionate team making a difference in the local community.
- Qualifications: Customer service experience and cash handling skills preferred.
- Other info: Opportunity for overtime and career growth in a dynamic setting.
The predicted salary is between 10 - 15 £ per hour.
Fexco Group is one of the UK’s largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.
This is a part-time role working 16 hours per week. Hours to be worked over any 3 days out of 7, including weekends, with the earliest start 8:50 am and latest finish 20:10 with the schedules shared in advance. You'll need a flexible approach to your hours, and overtime to cover holidays will also be required from time to time.
We offer a competitive salary, paying £12.60 per hour, and great benefits. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
If this sounds like you, click apply to complete your application.
Travel Money Advisor - Shrewsbury employer: Fexco
Contact Detail:
Fexco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Money Advisor - Shrewsbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fexco Group and Sainsbury's Travel Money brand. Understanding their values and customer service approach will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your customer service experience and how you can exceed sales targets confidently.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you’re serious about the role and respect the company’s standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Travel Money Advisor - Shrewsbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Travel Money Advisor role. Highlight any customer service experience, especially in cash handling or foreign currencies, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering excellent customer service and how you can contribute to our team at Sainsbury's. Keep it friendly and professional!
Show Off Your Flexibility: Since this role requires a flexible approach to hours, make sure to mention your availability in your application. Let us know how you can adapt to the schedule and cover holidays when needed!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our passionate team at Fexco Group!
How to prepare for a job interview at Fexco
✨Know Your Stuff
Make sure you brush up on foreign currencies and exchange rates. Being knowledgeable about the products and services offered by Fexco Group will show that you're genuinely interested in the role and can engage with customers effectively.
✨Customer Service is Key
Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you exceeded customer expectations or resolved complaints, as this will demonstrate your ability to handle queries professionally.
✨Flexibility Matters
Since the role requires a flexible approach to hours, be ready to discuss your availability. Highlight any previous experience where you adapted to changing schedules or took on extra shifts, showing that you're a team player.
✨Dress to Impress
First impressions count! Dress smartly for your interview to reflect the professional image of the Sainsbury's Travel Money brand. A polished appearance will help convey your seriousness about the position.