Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for client queries and help resolve issues with a smile.
- Company: Join Fexco Property Services, a supportive and inclusive workplace.
- Benefits: Enjoy a competitive salary, hybrid work options, and career growth opportunities.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills and a passion for helping customers are essential.
- Other info: Dynamic team environment with a focus on personal development.
The predicted salary is between 30000 - 40000 £ per year.
This role involves joining our busy client accounts department based in our Head office in Salisbury. You will play a major role in dealing with all aspects of Client Accounts Administration.
Main Duties and Objectives:
- Serve as the first point of contact for Client Account Customer Advisor Escalations.
- Work with the Central Services Team Leader to create and maintain the Client Account Customer Advisor training and processes.
- Ensure customer queries are dealt with to the company deadlines as part of a team to the highest standard.
- Respond to client queries via multiple communication channels, including phone calls, emails, and letters, in relation to Client Account matters.
- Escalate customer calls as appropriate to the relevant departments and/or individuals.
- Liaise with Property Managers regarding account queries from clients.
- Complete full and comprehensive log calls and notes on QUBE.
- Negotiate payment plans for property owners and bi-monthly payment reconciliations to ensure payments are made.
- Maintain housekeeping of the accounts on QUBE.
- Perform any other ad hoc duties, including assisting the Client Account Manager with administration tasks when required.
Essential Skills:
- A desire to help customers and deliver a very high standard of Customer Assistance.
- Good level of proficiency with Microsoft Word and Microsoft Excel.
- Excellent communication skills, both verbal and written.
- A confident and assured telephone manner.
- Multi-mailbox management.
- Exceptional organisational skills and ability to work to deadlines.
- An effective and enthusiastic team player.
- Self-motivated and target driven.
- Strong attention to detail and high level of accuracy.
- Ability to work on your own initiative.
- Capable of working under pressure during busy periods.
- Experience of handling a high volume of daily calls and emails.
- Reliable with excellent timekeeping.
Bonus Skills:
- Relevant service charge experience.
- Experience of using QUBE system.
Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.
Senior Customer Service Advisor in Salisbury employer: Fexco
Contact Detail:
Fexco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Advisor in Salisbury
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Senior Customer Service Advisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to shine when discussing how you can help with client account queries and deliver top-notch customer service.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and find the perfect fit for you!
We think you need these skills to ace Senior Customer Service Advisor in Salisbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Customer Service Advisor role. Highlight your relevant experience and skills, especially those that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your previous roles have prepared you for this position. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear, concise language and check for any typos or errors. We appreciate attention to detail, so let’s see it in action!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Fexco
✨Know Your Stuff
Before the interview, make sure you understand the role of a Senior Customer Service Advisor. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves dealing with client queries through various channels, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. This will demonstrate your ability to handle customer interactions professionally.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think of past experiences where you resolved issues or escalated matters appropriately. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to follow your thought process.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team dynamics, training processes, or how success is measured in the role. Asking thoughtful questions shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.