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- Tasks: Be the go-to person for client queries and help resolve issues with a smile.
- Company: Join Fexco Property Services, a supportive and inclusive workplace.
- Benefits: Enjoy a hybrid work model, competitive salary, and career growth opportunities.
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: Strong communication skills and a passion for helping customers.
- Other info: Dynamic team environment with a focus on personal development.
The predicted salary is between 30000 - 40000 £ per year.
This job is for a permanent Senior Customer Service Advisor to join our busy client accounts department based in our Head office in Salisbury. You will be playing a major role in the team dealing with all aspects of Client Accounts Administration.
Main Duties and Objectives:
- To serve as the first point of contact for Client Account Customer Advisor Escalations.
- To work with the Central Services Team Leader to create and maintain the Client Account Customer Advisor training and processes.
- Working with the whole portfolio of the group to ensure customer queries are dealt with to the company deadlines as part of a team to the highest standard.
- Responding to client queries via multiple communication channels, including but not limited to, phone calls, emails and letters, in relation to Client Account matters and assisting with queries and complaints.
- Escalating customer calls as appropriate to the relevant departments and/or individuals.
- Liaising with the Property Managers regarding account queries from clients.
- Completing full and comprehensive log calls and notes on QUBE.
- Negotiating payment plans for property owners and bi-monthly payment reconciliations to ensure payments are made.
- Housekeeping of the accounts on QUBE.
- Any other ad hoc duties, including helping the Client Account Manager with administration tasks when required.
Essential Skills:
- A desire to help customers and deliver a very high standard of Customer Assistance.
- Good level of proficiency with Microsoft Word and Microsoft Excel.
- Excellent communication skills, both verbal and written.
- A confident and assured telephone manner.
- Multi-mailbox management.
- Exceptional organisational skills and ability to work to deadlines.
- An effective and enthusiastic team player.
- Self-Motivated and target driven.
- Strong attention to detail and high level of accuracy.
- Ability to work on your own initiative.
- Capable of working under pressure during busy periods.
- Experience of high-volume daily calls and e-mails.
- Reliable with excellent timekeeping.
Bonus Skills:
- Relevant service charge experience.
- Experience of using QUBE system.
Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.
Senior Client Accounts Advisor – Hybrid in Salisbury employer: Fexco
Contact Detail:
Fexco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Accounts Advisor – Hybrid in Salisbury
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Senior Client Accounts Advisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to shine when discussing how you can help with client account queries and customer service excellence.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Senior Client Accounts Advisor – Hybrid in Salisbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Client Accounts Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences make you the perfect fit. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Fexco
✨Know Your Stuff
Before the interview, make sure you understand the role of a Senior Client Accounts Advisor inside out. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves dealing with client queries across various channels, be prepared to demonstrate your communication skills. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully handled customer complaints or escalations in the past.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've had to negotiate or manage multiple tasks under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You could ask about the team dynamics, training opportunities, or how success is measured in the position. It’s a great way to leave a lasting impression!