Billing Coordinator in Salisbury

Job Title: Billing Coordinator

Location: Salisbury

Company: Fexco Property Services

Type of Employment: Full Time, Permanent

Role Overview

The Billing Coordinator is responsible for the accurate and timely processing of client billing across multiple accounts and business divisions. The role supports the end-to-end billing cycle, ensuring invoices are raised in line with contractual agreements, company policies, and agreed billing schedules.

Working closely with Operations, Finance, Client Services, and Recoveries teams, the Billing Coordinator plays a key role in maintaining billing accuracy, resolving invoice queries, supporting revenue generation, and delivering excellent service to both internal and external stakeholders.

Key Responsibilities

Billing Operations

• Prepare and process client invoices accurately and within agreed timescales.
• Ensure all billing information is complete, validated, and accurately recorded before invoicing.
• Manage a portfolio of client accounts and billing schedules.
• Generate recurring, ad hoc, and client-specific invoices as required.
• Review billing data and identify discrepancies for correction prior to invoice submission.
• Ensure invoices comply with contractual agreements and billing requirements.

Account Management

• Maintain accurate client billing records and supporting documentation.
• Investigate and resolve billing queries and invoice discrepancies.
• Liaise with internal departments to obtain information required for accurate billing.
• Process invoice adjustments, credits, and re-bills where necessary.
• Escalate complex billing issues to senior team members or management.

Revenue & Financial Support

• Support the timely recognition and recovery of revenue through accurate billing.
• Assist in reviewing unbilled activity and ensuring services are invoiced promptly.
• Support month-end billing activities and reporting requirements.
• Ensure billing deadlines are consistently achieved.
• Identify potential billing issues that could impact revenue and escalate accordingly.

Stakeholder Management

• Build effective working relationships with internal and external stakeholders.
• Work closely with Client Services, Finance, and Recoveries teams to resolve billing queries.
• Provide professional and timely responses to client invoice enquiries.
• Support operational teams with guidance on billing processes and requirements.
• Deliver a high level of customer service while maintaining billing accuracy and compliance.

Controls & Compliance

• Ensure billing activities are completed in accordance with company policies and procedures.
• Maintain accurate audit trails and supporting documentation for all billing transactions.
• Support compliance with contractual obligations and internal controls.
• Assist with internal and external audit requests.
• Ensure confidential information is handled appropriately at all times.

Process Improvement

• Identify opportunities to improve billing processes and efficiency.
• Support system enhancements and process improvement initiatives.
• Contribute to the development and maintenance of process documentation.
• Promote best practice and accuracy within the billing function.
• Participate in training and development activities to enhance skills and knowledge.

Reporting

• Assist in producing reports relating to billing activity and invoice volumes.
• Monitor outstanding billing actions and follow up where required.
• Support management reporting and performance monitoring.
• Maintain accurate records of billing activity and account status.
• Provide data and analysis to support operational and financial reporting requirements.

Key Skills & Experience

Essential

• Experience within a billing, invoicing, finance administration, or accounts receivable environment.
• Strong attention to detail and commitment to accuracy.
• Good numerical and reconciliation skills.
• Experience working within a high-volume administrative environment.
• Proficient in Microsoft Excel and Microsoft Office applications.
• Strong organisational and time management skills.
• Excellent communication and customer service skills.
• Ability to work effectively under pressure and to deadlines.
• Experience using ERP, billing, or finance systems.
• Understanding of invoicing processes and financial controls.

Key Competencies

• Attention to detail and accuracy.
• Strong organisational and prioritisation skills.
• Effective communication and stakeholder engagement.
• Customer-focused approach.
• Problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Adaptability and willingness to learn.
• Process-driven with a focus on continuous improvement.
• Results-oriented with a commitment to service excellence.