At a Glance
- Tasks: Help customers with their foreign exchange needs and exceed sales targets.
- Company: Join Currency Exchange Corporation, a leading FX provider in the UK.
- Benefits: Earn £14.25 per hour, enjoy 28 days holiday, and access great perks.
- Other info: Flexible hours, dynamic work environment, and opportunities for growth.
- Why this job: Be part of a passionate team and make a real impact in customer service.
- Qualifications: Customer service experience, ideally in cash handling or foreign currencies.
The predicted salary is between 28000 - 30000 € per year.
As one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money. We have an exciting opportunity for a Retail Sales Advisor to join our team in our West London stores. This is a permanent part‑time role working 15 hours per week across 2 days. These days can be any days from Monday‑Sunday. You will need a flexible approach to your working hours, and overtime to cover holidays will also be required from time to time. This role would cover our stores in: Ealing, Hammersmith, Richmond, and Putney.
We offer a competitive salary, paying £14.25 per hour, and great benefits which include: 28 days holiday increasing to 31 (pro rata) with service, enrolment on a BUPA medical cashplan, discounted travel money, free uniform, and a full training programme. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales.
- Achieving and, where possible, exceeding individual and team sales and service targets.
- Identifying opportunities to cross‑sell various products and services.
- Effective and accurate cash handling and reconciliation.
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained.
- Adhering to all Company Policies including Health and Safety, AML and Security.
- Dealing professionally and knowledgeably with all customer complaints/queries ensuring a satisfactory conclusion is met.
- Ensuring telephone calls are answered in a prompt, polite and professional manner.
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness.
- Ensuring all point of sale and company material is displayed correctly and in working order.
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment.
- Experience of working with foreign currencies is preferred.
- Demonstrable superior customer service skills.
- Numerate, with excellent accuracy and an eye for detail.
- Comfortable communicating on all levels including within the business and to external customers and suppliers.
- Must be flexible and have a can‑do attitude and approach.
Sales Advisor (West London) employer: Fexco
Currency Exchange Corporation (CEC) is an exceptional employer, offering a vibrant work culture in West London that prioritises employee well-being and growth. With competitive pay, comprehensive benefits including a BUPA medical cashplan, and a supportive team environment, CEC fosters a spirit of innovation and customer focus, making it an ideal place for those seeking meaningful and rewarding employment in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor (West London)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Currency Exchange Corporation. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional when you go for your interview. It shows that you respect the opportunity and are serious about joining their friendly team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Sales Advisor (West London)
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, especially in cash handling environments.
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match the Sales Advisor role. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role right there!
How to prepare for a job interview at Fexco
✨Know Your Currency
Familiarise yourself with foreign currencies and exchange rates. Being able to discuss current trends or recent changes in the FX market can really impress your interviewers and show that you're genuinely interested in the role.
✨Customer Service Scenarios
Prepare for questions about customer service situations. Think of examples where you've gone above and beyond for a customer, especially in cash handling environments. This will demonstrate your ability to meet and exceed customer needs.
✨Flexibility is Key
Since the role requires flexibility in working hours, be ready to discuss your availability. Highlight any previous experiences where you adapted to changing schedules or took on extra shifts to support your team.
✨Dress to Impress
First impressions matter! Make sure to dress smartly and professionally for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent the company well.
