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For Companies At a Glance
- Tasks: Help customers with their foreign exchange needs and exceed sales targets.
- Company: Join Currency Exchange Corporation, a leading UK FX provider since 1996.
- Benefits: Enjoy competitive pay, bonuses, 28-31 days holiday, and a BUPA medical cashplan.
- Why this job: Be part of a passionate team focused on customer success and innovation.
- Qualifications: Customer service experience is essential; cash handling experience preferred.
- Other info: Flexible hours required; work across multiple London locations.
The predicted salary is between 25000 - 42000 £ per year.
As one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money. We have an exciting opportunity for a Retail Sales Advisor to join our team in our London stores. This is a permanent full-time role working 36 hours per week across 5 days. These days could be any days from Monday-Sunday. You'll need a flexible approach to your hours, and overtime to cover holidays will also be required from time to time. This role would cover our stores in: Hammersmith, Ealing, Richmond, and Putney.
We offer a competitive salary, paying £13.41 per hour, and great benefits which include: an annual discretionary bonus, a quarterly targeted bonus scheme, 28 days holiday increasing to 31 (pro rata) with service, enrolment on a BUPA medical cashplan, discounted travel money, free uniform, and a full training programme. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities
- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
Qualifications and Experience required:
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
Competencies required:
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
Sales Advisor (South West London) employer: Fexco
Contact Detail:
Fexco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor (South West London)
✨Tip Number 1
Familiarise yourself with foreign currencies and exchange rates. Understanding the basics of how currency exchange works will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Showcase your customer service skills in your interactions. Whether it's through networking or during the interview process, demonstrate your ability to handle customer queries and complaints effectively.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires a flexible approach, emphasising your willingness to work various shifts can set you apart from other candidates.
✨Tip Number 4
Research Currency Exchange Corporation and its services. Knowing about their offerings and recent developments will help you engage in meaningful conversations and show your genuine interest in the company.
We think you need these skills to ace Sales Advisor (South West London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and cash handling. Emphasise any previous roles where you exceeded sales targets or provided exceptional customer support, as these are key for the Sales Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to meet customer needs. Mention your flexibility regarding working hours and your willingness to take on additional responsibilities, such as covering holidays.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as numeracy, attention to detail, and effective communication. Provide examples of how you've successfully handled customer complaints or queries in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Fexco
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service experience, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight any situations where you exceeded customer expectations or resolved complaints effectively.
✨Demonstrate Your Numeracy Skills
As cash handling is a key part of the job, make sure to mention your comfort with numbers and attention to detail. You might even want to prepare for some basic calculations or scenarios that could come up during the interview.
✨Research Currency Exchange Trends
Familiarise yourself with current trends in foreign exchange and travel money services. Being knowledgeable about the industry will show your genuine interest in the role and help you stand out as a candidate who is proactive and informed.
✨Prepare for Flexibility Questions
Given the flexible hours required for this position, be ready to discuss your availability and willingness to work various shifts, including weekends. Showing that you have a can-do attitude will resonate well with the interviewers.
