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- Tasks: Help customers with their foreign exchange needs and maximise sales in a vibrant retail environment.
- Company: Join Currency Exchange Corporation, a leading independent FX provider in the UK.
- Benefits: Earn £13.41 per hour, enjoy bonuses, 28 days holiday, and a BUPA medical cashplan.
- Why this job: Be part of a passionate team and make a real difference in customer experiences.
- Qualifications: Customer service experience, ideally in cash handling, and a flexible, can-do attitude.
- Other info: Work across multiple locations in South-West London with great career growth opportunities.
The predicted salary is between 28000 - 42000 £ per year.
As one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money.
We have an exciting opportunity for a Retail Sales Advisor to join our team in our South-West London stores. This is a permanent full-time role working 37.5 hours per week across 5 days. These days can be any days from Monday-Sunday. You will need a flexible approach to your working hours, and overtime to cover holidays will also be required from time to time. This role would cover our stores in: Victoria, Swiss Cottage, Brixton, Richmond, and Hammersmith.
We offer a competitive salary, paying £13.41 per hour, and great benefits which include: an annual discretionary bonus, a quarterly targeted bonus scheme, 28 days holiday increasing to 31 (pro rata) with service, enrolment on a BUPA medical cashplan, discounted travel money, free uniform, and a full training programme. You will work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
Sales Advisor (South-West London) employer: Fexco
Contact Detail:
Fexco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor (South-West London)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Currency Exchange Corporation. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Sales Advisor (South-West London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Advisor role. Highlight your customer service experience and any cash handling skills you have. We want to see how you can meet and exceed customer needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Currency Exchange Corporation and how your skills align with the job description. Let us know what makes you the perfect fit!
Showcase Your Flexibility: Since the role requires a flexible approach to working hours, mention your availability clearly in your application. We appreciate candidates who are willing to adapt and cover shifts when needed!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Fexco
✨Know Your Customer Service Skills
Make sure you can talk confidently about your customer service experience. Think of specific examples where you've gone above and beyond to meet a customer's needs, especially in a cash handling environment. This will show that you understand the importance of customer satisfaction in the role.
✨Familiarise Yourself with Foreign Currencies
Since this role involves working with foreign exchange, it’s a good idea to brush up on your knowledge of different currencies. Be prepared to discuss any previous experience you have with foreign currencies and how you can apply that knowledge to help customers effectively.
✨Demonstrate Flexibility and Team Spirit
The job requires a flexible approach to working hours, so be ready to discuss your availability and willingness to cover shifts. Highlight any past experiences where you’ve worked as part of a team and how you contributed to achieving team goals.
✨Prepare for Common Interview Questions
Think about common interview questions related to sales and customer service. Practice your responses to questions like 'How do you handle difficult customers?' or 'Can you give an example of a time you exceeded sales targets?' This will help you feel more confident during the interview.
