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For Companies At a Glance
- Tasks: Engage customers, maximise sales, and handle cash with precision.
- Company: Join Currency Exchange Corporation, a leading FX provider since 1996.
- Benefits: Enjoy £12.21/hour, bonuses, 28-31 days holiday, and discounted travel money.
- Why this job: Be part of a passionate team in a dynamic retail environment.
- Qualifications: Customer service experience and a flexible, can-do attitude are essential.
- Other info: Part-time role, working Saturdays and Sundays, with potential overtime.
Job description
As one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money.
We have an exciting opportunity for a Retail Sales Advisor to join our team covering our 3 stores in Edinburgh City Centre.
This is a permanent part-time role working 21 hours per week across 3 days. These days will be every Saturday and Sunday as well as one other day during the week. You\’ll need a flexible approach to your working hours as overtime to cover holidays will also be required from time to time.
We offer a competitive salary, paying £12.21 per hour, and great benefits which include a bonus scheme, 28 days holiday increasing to 31 with service (pro-rata), discounted travel money, enrolment onto our BUPA medical cash plan, free uniform and a full training programme. You\’ll work along side an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities
The successful candidate will be responsible for:
- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
Qualifications and Experience required:
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
Competencies required:
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
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Sales Advisor (Edinburgh) employer: Fexco
Contact Detail:
Fexco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor (Edinburgh)
✨Tip Number 1
Familiarise yourself with foreign exchange services and the specific products offered by Currency Exchange Corporation. Understanding their offerings will help you engage confidently with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your customer service experience in previous roles, especially in cash handling environments. Be prepared to share specific examples of how you've exceeded customer expectations or resolved complaints effectively.
✨Tip Number 3
Showcase your flexibility and willingness to work weekends and cover additional shifts. This is crucial for a part-time role that requires adaptability, so mention any past experiences where you've successfully managed changing schedules.
✨Tip Number 4
Research the company culture at Fexco and Currency Exchange Corporation. Being able to articulate why you want to work there and how you align with their values can set you apart from other candidates.
We think you need these skills to ace Sales Advisor (Edinburgh)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and cash handling. Emphasise any previous roles where you exceeded sales targets or dealt with foreign currencies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a team. Mention specific examples of how you've met customer needs in the past.
Highlight Flexibility: Since the role requires flexibility, mention your availability clearly in your application. Show that you're willing to cover additional shifts when needed.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers and colleagues. This is crucial for a role that involves dealing with customer queries and complaints.
How to prepare for a job interview at Fexco
✨Showcase Your Customer Service Skills
As a Sales Advisor, you'll be interacting with customers regularly. Be prepared to share specific examples of how you've provided excellent customer service in the past, especially in cash handling environments.
✨Demonstrate Your Knowledge of Foreign Currencies
Having experience with foreign currencies is preferred for this role. Brush up on your knowledge of different currencies and exchange rates, and be ready to discuss any relevant experience you have.
✨Highlight Your Flexibility and Can-Do Attitude
The job requires a flexible approach to working hours. During the interview, emphasise your willingness to adapt and take on additional shifts when needed, showcasing your commitment to the team.
✨Prepare for Situational Questions
Expect questions that assess how you would handle customer complaints or queries. Think of scenarios where you've successfully resolved issues and be ready to explain your thought process and actions.
