At a Glance
- Tasks: Help customers with their foreign exchange needs and maximise sales in a friendly environment.
- Company: Join Currency Exchange Corporation, a leading independent FX provider in the UK.
- Benefits: Earn £12.21 per hour, enjoy bonuses, 28 days holiday, and a BUPA medical cash plan.
- Other info: Full training provided with opportunities for growth in a dynamic retail setting.
- Why this job: Be part of a passionate team and make a real difference in customer experiences.
- Qualifications: Customer service experience, ideally in cash handling, and a flexible, can-do attitude.
The predicted salary is between 25000 - 35000 £ per year.
As one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money. We have an exciting opportunity for a Retail Sales Advisor to join our Dundee store. This is a permanent full-time role, working 37.5 hours per week across 5 days out of 7. You'll need a flexible approach to your working hours as overtime to cover holidays will also be required from time to time.
We offer a competitive salary, paying £12.21 per hour, and great benefits which include a bonus scheme, 28 days holiday increasing to 31 with service (pro-rata), discounted travel money, enrolment onto our BUPA medical cash plan, free uniform and a full training programme. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities
- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
Qualifications and Experience required
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
Competencies required
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
Sales Advisor - Dundee employer: Fexco
Fexco Property Services is an exceptional employer located in the East of England, offering a dynamic work environment that prioritises greenspace and biodiversity management. With a strong commitment to employee development, you will have access to training opportunities and a supportive culture that values collaboration and community engagement. Join us to make a meaningful impact on environmental stewardship while enjoying the flexibility of a hybrid role that balances office work with outdoor site inspections.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Dundee
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Currency Exchange Corporation. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining their friendly team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Sales Advisor - Dundee
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Advisor role. Highlight your customer service experience and any cash handling skills you have. We want to see how you can meet and exceed customer needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you're passionate about working in foreign exchange and how your skills align with our values. Let us know why you’d be a great fit for our Dundee team.
Showcase Your Flexibility:Since the role requires a flexible approach to working hours, mention any previous experiences where you've adapted to changing schedules. We appreciate a can-do attitude and want to see that in your application!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this exciting opportunity!
How to prepare for a job interview at Fexco
✨Know Your Stuff
Before heading into the interview, make sure you understand Currency Exchange Corporation and its services. Familiarise yourself with foreign currencies and current exchange rates. This will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, prepare examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to meet a customer's needs, as this will resonate well with the interviewers.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practice handling customer queries or complaints, as this will demonstrate your problem-solving skills and ability to stay calm under pressure. It’s a great way to showcase your communication skills too!
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Since you'll be working in a retail environment, looking polished will reflect your understanding of the company’s standards and your commitment to professionalism.
